Crusoe
Physical Security Manager (GSOC)
Dallas, TX - US
Sponsorship not specifiedDetected 8 days ago
C++CybersecuritySOC OperationsIncident ResponseComplianceExcelProcess ImprovementVendor ManagementPerformance ManagementCustomer SupportLeadershipCommunicationCollaborationProblem SolvingMentoringMicrosoft OfficeLean Manufacturing
About the role
- the 24/7/365 command center responsible for monitoring, intelligence, incident response, and operational coordination that protects our people, facilities, and critical infrastructure worldwide.
- Serve as the operational leader for the GSOC, exercising sound judgment and decisive leadership during critical incidents while maintaining exceptional customer service under pressure.
- Ensure resiliency of the underlying security infrastructure at monitored sites: power, network, and system redundancy for access control, video, and alarm platforms, in partnership with data center and infrastructure teams.
Responsibilities
- Lead the day-to-day operation of Crusoe's 24/7/365 Global Security Operations Center, ensuring consistent, high-quality monitoring, incident response, alarm management, and situational awareness across the global enterprise.
- Maintain operational readiness across all shifts while ensuring standardized execution of SOPs, escalation procedures, and service-level expectations.
- Lead operational response during security incidents, emergencies, and crises by assessing threats, coordinating cross-functional response efforts, dispatching security personnel or emergency responders, initiating mass notification when appropriate, and providing timely, accurate updates to leadership.
- Conduct after-action reviews following significant incidents and drive continuous improvement through documented and socialized lessons learned and corrective actions for audit evidence repository.
- Maintain continuity of monitoring and incident response through redundant systems, failover procedures, and a defined backup/alternate-site capability so GSOC operations survive loss of primary facility, network, or power.
- Own GSOC-specific business continuity and disaster recovery plans, validated through regular failover testing and tabletop exercises.
- Lead the operational use and continuous improvement of Crusoe's integrated security technology ecosystem, including enterprise access control, biometric authentication, video management, AI-enabled video analytics, incident management, protective intelligence, mass notification, and monitoring platforms.
- Partner with internal stakeholders and technology owners to support new capabilities, integrations, testing, and operational adoption.
- Establish and maintain a white-glove service culture for every interaction with employees, executives, visitors, and business partners.
- Provide operational support for executive travel, special events, high-profile meetings, and other sensitive business activities requiring enhanced security coordination.
Skills
- Sound judgment and decisiveness under pressure; data-driven approach to decisions, metrics, and KPI ownership.
- ASIS certification (CPP, PSP), Certified Security Operations Center Analyst (CSOCA); Lean Six Sigma; PMP.
- Comprehensive understanding of GSOC policies, procedures, and industry best practices.
- Background in intelligence analysis, emergency management, business continuity, or risk intelligence.c
- Familiarity with travel-risk / duty-of-care programs.
- Bachelor's degree, or an equivalent combination of education and experience.
- 24/7 Global Security Operations Center supporting global business operations.
- Smooth, consistent day-to-day operations across all shifts, with strong SLA and KPI performance.
- Crusoe is on a mission to accelerate the abundance of energy and intelligence.
- The demand for AI compute is boundless, and power is a bottleneck.
- Ensure intelligence products are timely, actionable, and aligned with business priorities.
- A clear, actionable plan to scale GSOC coverage ahead of upcoming growth projects.
Compensation
- Competitive compensation and equity packages
Benefits
- Competitive compensation and equity packages
- Restricted Stock Units
- Paid time off, paid holidays & leave of absence programs
- Comprehensive health, dental & vision insurance
- Employer contributions to HSA account
- Paid parental leave
- Paid life insurance, short-term and long-term disability
- Professional development & tuition reimbursement
- Mental health & wellness support
- Commuter benefits (parking & transit)
- Cell phone stipend
- 401(k) Retirement plan with company match up to 4% of salary
Company info
- 5+ years in GSOC/Corporate Security Operations, including 2-3+ years leading shift-based teams and/or managing contract security vendors.
- Proven experience leading 24/7 multi-shift operations and managing shift-based and/or contracted teams.
- Demonstrated experience managing contracted security personnel and vendor selection, performance management, scheduling, and SLAs.
This listing is sourced directly from Crusoe's careers page and normalized into a canonical job model.