Texas Workforce Commission
Technical Writer I
Austin, TX, United States · Full-time
Sponsorship not specifiedDetected 2604 days ago
HTMLCSSAdobe Creative SuiteAccessibilityExcelCustomer SupportResearchCommunicationWritingMicrosoft Office
About the role
- Texas Workforce Commission (TWC) is the state agency charged with overseeing and providing workforce development services to employers and job seekers of Texas.
- TWC strengthens the Texas economy by providing the workforce development component of the Governor's economic development strategy.
- Texas boasts an incredibly skilled workforce ready to attract enterprise to the Lone Star State.
Responsibilities
- The Texas Workforce Commission (TWC) is looking for a Technical Writer I to join the Unemployment Insurance Operations & Customer Support (UIO&CS) Department team.
- UIO&CS oversees all special claims operations, and develops and monitors UI state and federal compliance guidelines and policy materials.
- UIO&CS also provides business area systems support.
- The Technical Writer I performs complex (journey-level) technical writing work.
- Researches, confers, and works with staff and other departments to develop informational and instructional materials detailing new policies and operations.
- Creates standard operating procedures (SOP), and guidelines for new or existing procedures.
- Develops curriculum, instructional methods, training aids, manuals, tutorials, publications and other materials specifically for staff and customers.
- Performs other duties as assigned.
Requirements
- One year of full-time experience in technical writing, journalism, or communications work may be substituted for each year (30 semester hours) of the required college.
Nice to have
- Writing, editing, proofreading, research, publishing and web publishing skills highly preferred.
- Experience writing customer service responses highly preferred.
- Experience with Dreamweaver or other web design tools preferred.
- Experience with HTML, CSS, Adobe Creative Suite, and Adobe RoboHelp highly preferred.
- 1-3 years professional writing experience
- Able to work quickly with attention to detail while managing multiple priorities and frequent interruptions.
- apply online at www.workintexas.com by choosing the option: "I'm interested in this job" and clicking save (Preferred Method)
- or fax a completed State of Texas Application to 512-463-2832
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This listing is sourced directly from Texas Workforce Commission's careers page and normalized into a canonical job model.