Simmons Bank
Customer Contact Center Specialist I
Union City, TN
Sponsorship not specifiedDetected 1 day ago
SalesExcelCustomer SupportCommunicationCritical Thinking
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odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Do you like helping people achieve financial peace of mind?
- We offer just that in a fast pace, multi-dimensional work environment with the ability to earn additional incentive pay monthly and be promoted after meeting well defined quality, training, and production goals.
- Receives and processes incoming calls or messages from customers.
Responsibilities
- Completes various operational processes to support customer requests.
- Completes trouble shooting if needed to support a customer inquiry.
- Performs other duties and responsibilities as assigned.
Requirements
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Ability to read and comprehend complex instructions, short correspondence, and memorandums.
- Ability to effectively communicate orally or with written word depending on role
- Ability to problem solve by thinking critically and asking probing questions.
- Ability to listen effectively and deescalate customer frustrations using empathy
- One year of providing outstanding customer service or sales experience, preferably in a financial setting, is required.
- Reviews reports, prepares correspondence, and participates in special department projects as required.
- Ensures that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies, and procedures as applicable to this position, including completion of required compliance training.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals, or government regulations.
- Ability to efficiently navigate a multi system (10) environment to resolve issues customers are experiencing
- Education and/or Experience
- HS Diploma/GED
- Specialized Training
- Computer Skills
- Proficient with a PC
- MS Word and Excel
Skills
- Communication, Critical Thinking, Judgment and Decision Making, Sales
- Customer Service, Professional Telephone Skills, Business Writing
Compensation
- Compensation Range: $17.00 - $18.00/hour**
Equal opportunity
- Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.
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This listing is sourced directly from Simmons Bank's careers page and normalized into a canonical job model.