Helpware
Membership Services Advocate
Orlando, FL
Sponsorship not specified$80k-$85kDetected 16 hours ago
ComplianceOutbound SalesExcelCustomer SupportHIPAAResearchCommunicationProblem SolvingMicrosoft Office
About the role
- As a Membership Services Advocate, you will be a part of a team that transforms customer service into Customer Care by delivering an amazing experience.
- You will assist beneficiaries with a wide range of critical services, which include but not limited to updating account information, providing plan information, and resolving issues with utilization of the plan.
Responsibilities
- Monthly Goals: Meet average QA score of 95% Comply with attendance guidelines of 98% Schedule adherence of 90% or higher Maintain AHT below certain standards
Requirements
- Ability to de-escalate matters in a calm and professional manner.
- Must have an energetic phone presence - professional etiquette over the phone, through written and face-to-face communication.
- Ability to break down complicated information into simple messages for the caller.
Skills
- Qualified candidates will have a strong desire to help people with strong customer care skills, attention to detail, and highly organized.
Compensation
- $80k-$85k
Benefits
- Educate beneficiaries on how the plan works, including benefits, cost sharing, and levels of coverage.
Company info
- Communicate with coworkers, management, staff, customers, and others in a courteous and professional manner.
- Ability to multi-task effectively with strong attention to detail when documenting customers reasons for calling.
- Excellent problem-solving abilities - Must love customer service with excellent listening skills, demonstrate empathy and the ability to educate customers.
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This listing is sourced directly from Helpware's careers page and normalized into a canonical job model.