Kyverna Therapeutics

Manager, IT Operations

Emeryville, CA

Sponsorship not specified$135k-$150kDetected 6 days ago

ProcurementLeadershipCollaborationMentoringSharePoint

About the role

Join us at the forefront of cell therapy innovation and help redefine what's possible.
The San Francisco Bay Area salary range for this position is $135K to $150K USD annually.

Lead daily IT operations and support delivery for helpdesk, endpoint, collaboration, and employee technology services.
Manage and mentor IT support staff or vendor resources, setting expectations for ticket quality, SLA performance, documentation, and customer experience.
Partner with Security, Compliance, HR, Facilities, and Finance on onboarding, offboarding, access changes, device compliance, asset recovery, and audit-ready procedures.
Perform root-cause analysis for recurring incidents, access issues, endpoint problems, and support bottlenecks
Build and maintain IT runbooks, user guides, knowledge base content, and training materials to improve self-service and support consistency.
Perform root-cause analysis for recurring incidents, access issues, endpoint problems, and support bottlenecks; recommend long-term process, automation, or training improvements.
Kyverna Therapeutics is a patient-centered, clinical-stage biopharmaceutical company developing cell therapies for patients suffering from autoimmune diseases.
This role also drives process improvements, documentation, asset management, vendor coordination, and secure employee technology experiences.

10+ years of experience in IT operations, end-user support, helpdesk management, infrastructure support, or related enterprise IT functions.
3+ years of experience leading, managing, mentoring, or supervising IT support teams, technical operations staff, contractors, or vendor resources.
Strong understanding of Microsoft 365, Windows, macOS, Apple and PC hardware, MDM, SaaS administration, identity workflows, and corporate A/V systems.
Experience with IT asset management, procurement, vendor coordination, lifecycle planning, documentation, and secure support operations.
Ability to thrive in a fast-paced, multitasking environment and respond effectively to shifting priorities and confidential information.
Proven ability to lead helpdesk operations, optimize ticket workflows, maintain SLA discipline, and communicate with technical and non-technical stakeholders.
The San Francisco Bay Area salary range for this position is $135K to $150K USD annually. This salary range is an estimate of what we reasonably expect to pay for this position, and the actual salary may vary based on various factors, including without limitation individual education, experience, tenure, skills and abilities, as well as internal equity and alignment with market data. This position is also eligible for bonus, benefits, and participation in Company's stock plan.

The San Francisco Bay Area salary range for this position is $135K to $150K USD annually.

Oversee endpoint lifecycle management, including procurement, deployment, MDM enrollment, asset tracking, repair, refresh, and retirement for Apple and Windows devices.

Guided by our core values, Stay True to Why, Collaborate to Accelerate, Lead with Clarity, Boldly Innovative, and Own the Outcome, we are committed to transforming the future of treatment for autoimmune disease.

This listing is sourced directly from Kyverna Therapeutics's careers page and normalized into a canonical job model.