Glia
Technical Account Manager
Canada - Remote
Sponsorship not specifiedDetected 89 days ago
JavaSwiftKotlinRESTJiraSalesforceAccount ManagementRecruitingCustomer SuccessCustomer SupportVoIPCommunicationCollaborationProblem Solving
About the role
- Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record.
- These banking-trained agents automate workflows across voice and digital-from front office to back office-resulting in decreased operational costs and the Universal Banker model.
- More information about Glia can be found at glia.com http://glia.com.
Responsibilities
- Drive platform adoption and growth through Account Team collaboration
- Build strategic relationships with customer IT teams and internal stakeholders
- Technical Support & Problem Solving
- Lead complex troubleshooting and provide proactive technical guidance
- Monitor and maintain system integrations and security configurations
- Implement risk monitoring systems and resolve technical issues
- Design and implement efficient configuration and routing strategies
- Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry's first contractual no-hallucination guarantee.
- This role involves working closely with both external and internal stakeholders as the primary technical resource for your clients, you will drive platform utilization and technical optimization.
- The Technical Account Manager role maintains a focused portfolio of 4-7 strategic accounts, enabling deep technical partnerships and comprehensive customer engagement.
Requirements
- 3+ years of experience in technical consulting, technical account management, solutions architecture, or another similar client-facing technical role
- Strong understanding of software and front-end development concepts
- Proven problem-solving skills with the ability to prioritize tasks effectively
- Ability to articulate technical concepts to non-technical executive audiences.
- Bachelor's degree in a relevant field
Nice to have
- Experience in Contact Center as a Service (CCaaS) solutions and SIP (big plus!)
Compensation
- Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games:)
Benefits
- Competitive salary and stock options
- Sports compensation, reimbursement for therapy, counseling sessions
Company info
- Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.
- It's why Glia customers quickly and confidently put Banking AI to work with measurable results from day one.
- As part of our small but mighty team, you'll be instrumental in establishing the foundation for our rapidly expanding organization.
This listing is sourced directly from Glia's careers page and normalized into a canonical job model.