Entyre Inc

Customer Success Specialist

Boston, Massachusetts, United States

Sponsorship not specifiedDetected 16 days ago

CRMProcess ImprovementOnboardingCustomer SuccessCustomer SupportCommunicationCollaborationProblem SolvingOrganizational Skills

About the role

We are seeking a high-energy, results-driven Customer Success Specialist with a passion for exceeding goals.
In this fast-paced role, you'll play a critical part in driving customer satisfaction and retention by ensuring seamless onboarding, proactive engagement, and consistent follow-up.
You thrive in a competitive environment, put the customer first, and are motivated by hitting goals and delivering value.

Remove bottlenecks and friction. · Act Like Owners - Bold Bets, Fast Action: Take initiative, make bold decisions, and move fast to drive results for families.
Proactively follow up with clients daily via phone and email to ensure timely completion of onboarding steps, address questions, and maintain engagement throughout their homecare journey. ·
Maintain and update customer information in our CRM system, ensuring accuracy and reliability for internal teams. ·
Manage customer requests, escalations, and follow-ups, ensuring issues are routed to the appropriate team members and resolved promptly. ·
Work closely with sales, support, and clinical teams to ensure seamless communication and alignment of administrative processes. ·
Create and maintain clear, organized documentation for customer success workflows, FAQs, and support resources.
Take initiative, make bold decisions, and move fast to drive results for families.

Would you like to become part of a modern healthcare organization?
Then come and join us today!
Join our team and make a meaningful difference in the lives of individuals and families.
Entyre Care is a progressive, high-growth start-up organization geared to success in Personal Care Services.
As we continue the advancement of healthcare in homecare, we are seeking driven, motivated candidates that are excited to join a fast-paced environment.
Candidate must live within reasonable commuting distance of Boston, MA.
Position Overview: We are seeking a high-energy, results-driven Customer Success Specialist with a passion for exceeding goals.
You'll work cross-functionally to streamline workflows, surface actionable insights, and ensure our customers are getting the most out of our solutions-contributing directly to growth and customer loyalty.

This listing is sourced directly from Entyre Inc's careers page and normalized into a canonical job model.