New Era Technology

Desktop Support Technician – Level 2

San Jose, CA

Sponsorship not specifiedDetected 29 days ago

Inventory ManagementCustomer SupportVPNCiscoLeadershipCommunicationCollaborationCritical ThinkingMentoringMicrosoft Office

About the role

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you.

The candidate will need to be comfortable leading and guiding a team of desktop technicians, be able to view situations from multiple angles, and will naturally take the lead to resolve problems when they arrive.

Knowledge and experience providing customer services, preferably in an IT service environment.
Experience of supporting Office 365
Ability to lift up to 30 pounds.
The ideal candidate will be a self-starter, focused on positive outcomes for the customer.
Finally, the ideal candidate will be confident in themselves to suggest improvements when they observe deficiencies.
Technical skills in installation and troubleshooting of relevant software and hardware.
Using any case management / support ticketing and knowledge-based systems
A+ certification
Requires reliable transport in order to be onsite.

Serve as the initial contact for reporting technical issues and answering questions related to software, hardware, and network problems.
Windows and MAC.
Replacing worn or defective parts and clean Windows & Apple notebook hardware according manufacturers' specifications
Performing testing of equipment that has been repaired, prior to returning the equipment to the user
Imaging and re-imaging for Windows & Apple notebook deployments
Respond to phone calls, messages, and emails related to system issues or hardware problems.
Accurately diagnose, troubleshoot hardware and software issues, ensuring timely resolution.
Assist end-users with hardware and software installations, configurations, and upgrades.

Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits.
Guided by our core attributes - putting people first, embracing continuous learning, and thriving through collaboration and inclusion - we nurture our people to deliver exceptional customer service.

In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions ("Solutions").
If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company.
Only communications from our official company channels should be trusted.
Join New Era Technology, where People First is at the heart of everything we do.
With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow.
Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
We are seeking to hire a Desktop Support Technician to join our team.

This listing is sourced directly from New Era Technology's careers page and normalized into a canonical job model.