Soci
Strategic Customer Success Manager
Toronto, Canada (Remote); Vancouver, Canada (Remote) · Full-time
Sponsorship not specified$90k-$120kDetected 6 days ago
SalesforceAccount ManagementCustomer SuccessLeadershipCommunicationProblem Solving
About the role
- The ideal candidate is passionate about client service and skilled in handling complex client portfolios.
- You can view our Awards and Accolades here!
Responsibilities
- Develop and maintain strong relationships with key stakeholders within client organizations to ensure their success and satisfaction with SOCi solutions.
- Act as the lead point of contact for all strategic client matters, anticipate clients' needs, and work within the company to ensure deadlines for client deliverables are met.
- Develop a deep understanding of our products and services to facilitate training sessions for clients on new tools and features.
- Identify opportunities for growth within existing accounts and collaborate with sales teams to ensure growth attainment.
- Advocate customer needs/issues cross-departmentally and program-manage customer concerns.
- Demonstrable ability to drive continuous value of our product(s).
- Excellent communication and interpersonal skills, with the ability to manage and influence stakeholders at all levels.
Requirements
- 5+ years of proven experience in customer success or account management, preferably in a SaaS or technology-based company serving enterprise clients.
- Exceptional organizational and multitasking skills, including the ability to prioritize and schedule work effectively.
- Bachelor's degree in Business Administration, Marketing, Communications, or related field.
Skills
- Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training.
Compensation
- Prepare and deliver quarterly and annual reviews to clients, showcasing their progress and aligning with their business goals.
Benefits
- Education Requirements: Bachelor's degree in Business Administration, Marketing, Communications, or related field.
- Comprehensive Benefits Package (full-time permanent, non-contract roles only)
- Health insurance plans, dental, and vision
- Wellness incentives
- Flexible Work Environment (full-time, non-contract roles only)
Company info
- SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital workforce capable of handling the workload of 1,000 local marketers™, empowering brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster than ever before.
- SOCi is recognized by Fast Company as one of the World's Most Innovative Companies, and is trusted by nearly 1,000 top brands-including Ford, Ace Hardware, Kumon, Liberty Tax, and more-to automate and optimize local marketing tasks across all locations. Founded in 2012 and backed by leading strategic investors, SOCi is transforming how multi-location brands manage and scale their marketing efforts. You can view our Awards and Accolades here!
- How You'll Make an Impact
- Plan and conduct regular check-in meetings to ensure client satisfaction and retention.
- Work collaboratively with sales, marketing, and product teams to streamline service delivery and ensure clients can maximize the value of SOCi products.
- Monitor and analyze clients' usage of our product and generate insights to enhance their user experience.
- Handle and resolve customer requests and issues promptly and effectively.
- Prepare and deliver quarterly and annual reviews to clients, showcasing their progress and aligning with their business goals.
- SOCi is the leader in AI-powered marketing solutions for multi-location businesses.
This listing is sourced directly from Soci's careers page and normalized into a canonical job model.