offdutymanagement
Customer Service Coordinator
Katy, Texas · Full-time
Sponsorship not specifiedDetected 20 days ago
HubSpotCRMExcelCustomer SupportCommunicationProblem SolvingMicrosoft Office
About the role
- Are you a driven professional with strong communication and computer skills who would like to work in a high growth, quickly evolving environment?
- Are you hoping to find a professional home where career growth and development opportunities continuously arise?
- Overtime opportunities are occasionally offered but are not mandatory.
Responsibilities
- Manage assignments effectively based on requests and compliance with the agency's policies and procedures
- Maintain an accurate and updated database of client information
- Maintain focus and quality in a high volume call center environment
- Proactively communicate and collaborate with teammates, supervisors and managers, and operational staff
Requirements
- 1+ years of scheduling or customer service experience is required
- Prior experience in high-volume, task-oriented positions requiring strong attention to detail required
- Ability to type 35 words per minute or more
- Demonstrable ability to utilize an array of software applications, and to learn new applications quickly, is required
- Must have the ability to pass applicable assessments, including a typing test
- Must be autonomous but also thrive in a team environment
- Must be very detail-oriented
- Ability to provide outstanding customer service and the ability to multitask are paramount
Nice to have
- 5 days per week, 8 hours per day (plus lunch hour)
- Experience with desktop applications, including Excel, Adobe Acrobat, Word, and Outlook
- experience with CRM and/ or other work or case management tools preferred
- Experience with HubSpot CRM and/ or Five 9 Call Center software is a plus
Compensation
- Are you a driven professional with strong communication and computer skills who would like to work in a high growth, quickly evolving environment?
- Do you feel inspired to solve customer problems and provide resolutions while being part of a caring and collaborative team?
- Are you hoping to find a professional home where career growth and development opportunities continuously arise?
- Off Duty Management's Customer Service team works onsite in our Katy, Texas offices, providing first-class support to the Law Enforcement community throughout the United States 24 hours a day, 365 days per year.
- We are dedicated to providing the best possible service, protection, and administrative support to the sworn officers of our valued partner agencies.
- With each team member's help and hard work, we fulfill that commitment and lead the industry in innovative off-duty employment management services.
Benefits
- All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Equal opportunity
- Off Duty Management is an equal opportunity employer.
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