Webflow

Webflow

Customer Success Manager - Pacific Time

CA Remote (BC & ON only); U.S · Contract

Sponsorship not specified$149k-$175kDetected 1 day ago
SEOAccount ManagementForecastingCustomer SuccessWebflow

> stay_score

odds of building a lasting career here

59Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

Personalize to your clock →

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About the role

  • The ranges shared below may change if you are hired in another geographic location.
  • United States (all figures cited below in USD and pertain to workers in the United States)
  • Reporting to the Manager, Customer Success

Responsibilities

  • Building at Webflow will need grit, because we move fast, without ever sacrificing craft or quality.
  • As the primary partner for our strategic accounts, we play a central role in their long-term success and in Webflow's.
  • Partner closely with Account Executives and Solutions Engineers to deliver a smooth onboarding experience and drive ongoing adoption of new features.
  • Ownership in what you help build.
  • Support for every stage of family life.

Requirements

  • 3+ years prior experience in Customer Success, Account Management, or a client-facing role in SaaS, digital experiences, or an agency environment.
  • Familiarity with the marketing and digital experience landscape e.g. CMS platforms, martech/analytics tools, SEO fundamentals, or campaign workflows and how they connect to business outcomes.
  • Experience managing a book of accounts where you balanced competing priorities, responded quickly to customer needs and kept work moving.
  • Strong technical aptitude, with demonstrated ability to quickly learn and confidently navigate complex technical products, web technologies and workflow tools.
  • Proven track record owning renewals and/or contributing to expansion revenue in a former role with comfort operating against commercial targets like NRR.

Compensation

  • For sales roles, the ranges provided are the role's On Target Earnings ("OTE") ranges, meaning that the ranges include both the sales commissions target and annual base salary for the role.

Benefits

  • Every permanent Webflower receives equity (RSUs) in our growing, privately held company.
  • Health coverage that actually covers you.
  • Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums.
  • 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents.
  • Time off that's actually off.
  • Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired.
  • Wellness for the whole you.
  • Access to mental health resources, therapy and coaching.
  • A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally.
  • Localized support for work and wellness expenses - from Wi-Fi to workouts.
  • Bonus for building together.
  • All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program.

Company info

  • the trusted advisor who sees the big picture, the operator who can bring cross-functional teams together, and the advocate who ensures customers stay with us and grow with us because of the results we help them achieve.
  • Webflow is the agentic web marketing platform for modern marketing teams, helping organizations build, manage, and optimize high-performing web experiences that drive predictable growth and strengthen brand trust.
  • Our Customer Success team works with Webflow's most high-impact Enterprise customers, helping them launch successfully, adapt quickly, and get the full value of our AI-native website experience platform.
  • We're the team that stays with customers from day one through renewal, guiding their strategy, unblocking their teams, and connecting them with the right experts across Webflow.
  • We're looking for a
  • Build strong working relationships with your customers' day-to-day teams and key stakeholders, becoming a reliable partner throughout their Webflow journey.
  • Support account strategy by helping customers adopt core features, implement best practices, and stay on track with their success plans.
  • At Webflow, equality is a core tenet of our culture.
  • Not ready to apply, but want to be part of the Webflow community?

Equal opportunity

  • Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences.
  • Upon interview scheduling, instructions for confidential accommodation requests will be administered.

Visa & Work Authorization

  • To join Webflow, you'll need a valid right to work authorization depending on the country of employment.
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This listing is sourced directly from Webflow's careers page and normalized into a canonical job model.