Harbor IT

Internal IT Lead

Denver, CO

Sponsorship not specified$35k-$38kDetected 8 days ago

AzureFirewallCiscoLeadershipCommunicationMentoring

About the role

As the first leadership hire for the IT department, you'll be instrumental in shaping the team, refining processes, and setting the standard for service delivery and technical excellence.

Hands-On Support & Incident Management Work tickets directly in ConnectWise (PSA) and ensure timely resolution of issues.
Escalate issues when appropriate and drive follow-through to resolution.
Process & Documentation Create and maintain internal IT documentation, including SOPs, configurations, and escalation procedures.
Strategic Contributions Partner with leadership to align IT with business goals.
Team Leadership & Development Lead, mentor, and develop a growing internal IT support team.
Administration Maintain, configure, and troubleshoot infrastructure including:

Excellent troubleshooting, documentation, and communication skills.
A proactive, hands-on mindset with a strong sense of ownership and accountability.
Preferred (but not required) Experience standing up or rebuilding internal IT teams or support structures.
Certifications such as Microsoft, Cisco (CCNA), Fortinet NSE, or Sophos certifications.
Exposure to ITIL practices or formal service desk operations.

$35 to 38.46 per hour Location: Ideally in Denver, CO or Framingham, MA This is a remote role located in Denver or Framingham some onsite work will occasionally be necessary Key Responsibilities Team Leadership & Development Lead, mentor, and develop a growing internal IT support team.

Lead regular health checks and preventive maintenance activities to identify and address potential issues before they escalate into problems.

We are seeking a hands-on, experienced Internal IT Lead to build, guide, and support our internal IT function.

This listing is sourced directly from Harbor IT's careers page and normalized into a canonical job model.