The Pod Group

Account Manager (Retail Store Fixtures)

Mississauga, Ontario, Canada

Sponsorship not specified$60k-$75kDetected 47 days ago

Project ManagementSalesNegotiationExcelLogisticsHRCommunicationCollaborationPublic SpeakingOrganizational SkillsMicrosoft Office

About the role

We are partnering with our client in search of an Account Manager who will take a relationship-focused, detail-oriented, and strategic approach to managing client accounts and high-end retail brand projects.
This role will play a critical part in ensuring elevated client management and satisfaction, end-to-end ownership of project execution, completion and success, and the long-lasting growth and development of client relationships.
Navigate complex projects involving multiple stakeholder groups.

Their passionate team brings together expertise in design, fabrication, logistics, and installation to produce and deliver customized fixture solutions for global projects, supporting some of the world's most recognized retail brands and high-end public spaces.
POSITION FOCUS The Account Manager will be responsible for: Develop a comprehensive understanding of the client's products, services, market, and consumers; serve as a subject matter expert on unique fixtures and custom-build offerings.
Maintain regular, transparent communication with clients to ensure alignment on roles, responsibilities, budgets, schedules, and project status.
Prepare and manage project documentation, including design briefs, Request for Quotes (RFQs), estimates, proposals, change orders, and final invoices, ensuring internal approvals before presenting to clients.
Collaborate cross-functionally with internal teams, including the sales team and other departments (i.e., detailing, project management, and installation), to maintain and meet critical project timelines.
Build and sustain strong long-term client relationships to drive year-over-year account growth.
Identify opportunities to grow existing client accounts and develop new business partnerships.
Develop a comprehensive understanding of the client's products, services, market, and consumers; serve as a subject matter expert on unique fixtures and custom-build offerings.
Perform other job-related duties as assigned.

Minimum 5 years' experience in managing global accounts, project management for custom manufacturing in retail, store fixture, and/or custom millwork sectors.
Occasional travel to USA as required.
Strong understanding of project management cycle and custom fabrication processes.

Bachelor's Degree in Architecture, Architecture Millwork, Materials, Engineering, Interior Design or related fields is preferred.

Excellent communication, active listening, negotiation, and relationship-building skills.

ROLE OVERVIEW We are partnering with our client in search of an Account Manager who will take a relationship-focused, detail-oriented, and strategic approach to managing client accounts and high-end retail brand projects.

This listing is sourced directly from The Pod Group's careers page and normalized into a canonical job model.