Outreach

Outreach

Customer Advocacy Manager

United States · Senior · Full-time

Sponsorship not specified$70k-$110kDetected 248 days ago
DatabricksAgentic AIForecastingSAPCustomer SuccessCommunicationCollaboration

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odds of building a lasting career here

47Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 5 green-card filings in this occupation, 100% were for a worker who already held the job.

Files H-1B transfers

1 transfer filing in the last year, covering 1 worker. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • This dynamic team is comprised of many functions, including communications, customer advocacy, and analyst relations.
  • We serve different roles, but we all work together to amplify the Outreach brand.
  • At Outreach, our customers are our best advocates and most important asset.

Responsibilities

  • This is a high-impact, highly cross-functional role where you'll blend creative storytelling, relationship building, and strategic program design to drive measurable business outcomes.
  • Run Daily Advocacy Operations: Own the day-to-day operations of the advocacy and reference program, including intake, prioritization, approvals, scheduling, and fulfillment.
  • Maintain the System of Record: Keep customer profiles, permissions, and engagement history accurate and current within the reference management system.
  • Curate the Asset Library: Maintain a centralized, searchable repository of advocacy and reference assets for Sales, Marketing, and Customer Success.
  • Support Sales and Customer Success: Match Sales and Customer Success teams with relevant customer advocates for RFPs, references, and deal support.
  • Measure and Report on Impact: Track advocacy activity and support measurement of the program's impact on sales acceleration, customer engagement, and brand awareness.
  • Build strong relationships with internal and external stakeholders to align advocacy programs with business priorities and drive measurable impact
  • Solid understanding of B2B marketing fundamentals and how customer stories drive trust and pipeline

Skills

  • Flexible time off
  • 401k to help you save for the future
  • Generous medical, dental, and vision coverage for full-time employees and their dependents
  • A parental leave program that includes options for a paid night nurse, and a gradual return to work
  • Infertility/ assisted reproductive services benefit
  • Employee referral bonuses to encourage the addition of great new people to the team
  • Snacks and beverages in the Office, along with fun events to celebrate

Compensation

  • $70k-$110k

Company info

  • About Outreach Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams.
  • The Role At Outreach, our customers are our best advocates and most important asset.
  • Do you love getting to know customers, what matters to them, and creating impactful programs that amplify their voice?
  • The Customer Advocacy team you would lead is part of the broader Corporate Marketing team, which is focused on driving awareness, credibility, and presence among customers, prospects, partners, analysts, and influencers.
  • Partnering with sales, marketing, customer success, and product teams, you will identify, curate, and amplify impactful customer experiences that elevate both our customers and our brand.
  • Produce Customer Stories: Work directly with customers to capture their success stories and translate them into compelling assets, including case studies, blogs, videos, testimonials, podcasts, webinars, and speaking engagements.
  • We're looking for a dynamic Customer Advocacy Manager to join our corporate marketing team and drive advocacy throughout our customer base.
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This listing is sourced directly from Outreach's careers page and normalized into a canonical job model.