SentiLink
Enterprise Customer Success Manager
United States
No sponsorshipDetected 9 hours ago
Data ScienceSalesforceCustomer SuccessLeadershipCollaboration
About the role
- SentiLink https://www.sentilink.com/ provides innovative identity and risk solutions, empowering institutions and individuals to transact with confidence.
- We've seen tremendous traction and are growing extremely quickly.
- SentiLink is backed by world-class investors including Craft Ventures, Andreessen Horowitz, NYCA, and Max Levchin.
Responsibilities
- Develop an extremely in-depth understanding of the fraud domain and SentiLink's products
- Take a consultative approach - be able to understand what fraud situations partners are dealing with, and come up with potential solutions (even if it doesn't include SentiLink's own products!)
- Collaborate closely and share insights with cross-functional teams to maintain customer centric culture throughout SentiLink: Sales, Solutions Analytics, Data Science, Product, Fraud Intelligence and Engineering
- Partner with Sales during pre and post sales
- Self-motivated, detail-oriented, with a big appetite for making our partners successful
- We're building the future of identity verification in the United States replacing a clunky, ineffective, and expensive status quo with solutions that are 10x faster, smarter, and more accurate.
- We maintain physical offices in Austin, San Francisco, New York City, Seattle, Los Angeles, and Chicago in the U.S., and in Gurugram (Delhi) and Bengaluru in India.
Requirements
- 5-7 years experience as a Customer Success Manager or Account Manager in Financial Services or Fraud
- Candidates must be legally authorized to work in the United States and must live in the United States
Nice to have
- Experience with Salesforce and Apollo, a plus
Compensation
- $130,000/year - $150,000/year + bonus + equity + benefits
Benefits
- Employer paid group health insurance for you and your dependents
- Flexible paid time off
- Home office stipend, and more!
- $130,000/year - $150,000/year + bonus + equity + benefits
Company info
- As an Enterprise Customer Success Manager at SentiLink, you'll be responsible for providing our customers with the highest level of service and business insight.
- Your role will include onboarding new clients and setting up business objectives with each customer.
- This is a remote, US-based role.
- Own the relationships for Enterprise accounts across our bank, credit union, and fintech customers
- Meet with customers on a regular basis after onboarding (sharing performance data, product updates, exploring new products, handling renewals)
- Our real-time APIs have helped verify hundreds of millions of identities, starting with financial services and rapidly expanding into new markets.
- We have also been named a 2026 FICO Industry Vanguard Decision Award Winner https://www.businesswire.com/news/home/20260330439998/en/SentiLink-Named-a-2026-FICO-Industry-Vanguard-Decision-Award-Winner-for-Leadership-in-Identity-Theft-Detection.
Visa & Work Authorization
- Candidates must be legally authorized to work in the United States and must live in the United States
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