Algolia

Algolia

Renewal Account Executive

Remote - United States

Sponsorship not specifiedDetected 20 days ago
ReactSalesforceCRMSalesAccount ManagementNegotiationForecastingValuationProcurementCompensationCustomer SuccessCustomer SupportLeadershipCommunicationCollaborationProblem SolvingTime Management

About the role

  • Maximize account growth opportunities by playing an active role on the account team and helping to identify incremental opportunities aligned to activities within the renewal playbook
  • Follow and adhere to best practices for all internal processes, including, but not limited to, Opportunity Management, Data Quality and accuracy, Quotations and Forecasting
  • Achieve financial and strategic targets for minimizing attrition, positioning favorable terms, boosting incremental revenue via up-sells, cross-sells and add-ons, and maximizing customer value

Responsibilities

  • Partner with Account Executives to develop and execute win/win negotiation strategies for account contract renewals that maximize long term contract value while protecting and enhancing customer trust
  • Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure (OTRR: On Time Renewal Rate & Revenue Retention will be a KPI)
  • Accurately maintain/update and provide renewal forecast of your territory and communicate any renewal risk to internal resources to develop resolution strategies
  • Accurately forecast and manage pipeline on a monthly and quarterly basis
  • Demonstrate ownership and drive initiative in an account team environment

Requirements

  • Provide Customer Success Management and Sales with complete visibility to renewals and involve Algolia Leadership as required
  • 3+ years of relevant customer facing experience at a SaaS/Software Company

Nice to have

  • Experience with an enterprise CRM or customer service application
  • Experience with Gainsight is a plus
  • Experience in negotiating complex multi-year service contracts
  • Algolia is a high-trust environment and many of our team members have the autonomy to choose where they want to work and when.
  • GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment.
  • TRUST - Willingness to trust our co-workers and to take ownership.
  • Ability to receive and give constructive feedback.
  • CARE - Genuine care about other team members, our clients and the decisions we make in the company.

Skills

  • Excellent presentation, written and verbal communication skills

Compensation

  • $100,000 - $120,000 USD
  • Algolia is a high-trust environment and many of our team members have the autonomy to choose where they want to work and when.
  • We have a global presence with offices in Paris, NYC, London, Sydney and Bucharest, however we also offer many of our team members the option to work remotely either as fully remote or hybrid-remote employees.
  • Positions listed as "Remote" are only available for remote work within the specified country.
  • Positions listed within a specific city are only available in that location - depending on the role it may be available with either a hybrid-remote or in-office schedule.
  • GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment.

Benefits

  • Algolia's flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease.
  • HUMILITY - Aptitude for learning from others, putting ego aside.

Company info

  • Problem-solving and perseverance capability in an ever-changing and growing environment.
  • Willingness to trust our co-workers and to take ownership.
  • Genuine care about other team members, our clients and the decisions we make in the company.
  • Aptitude for learning from others, putting ego aside.
  • Our open positions may appear on third-party job boards, but the best way to apply safely is directly through our careers page.
  • All genuine communication from Algolia will come from an @algolia.com email address. If you receive an email from someone claiming to work at Algolia who does not have an @algolia.com email address, please do not respond or share any personal information.
  • We'll never ask for payments, purchases, or financial details during the hiring process.
  • Preference for candidates with experience at our current stage and beyond (over 10,000 customers, $50-200M ARR, high growth, lots of change and building internal infrastructure)
  • Own, drive and manage the renewal process with customers, including renewal quotes and renewal opportunities, in collaboration with Customer Success, Finance, Legal, Deal Desk and Sales teams to ensure all contracts are timely and accurate
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This listing is sourced directly from Algolia's careers page and normalized into a canonical job model.