Skydio

Field Support Representative - New York

New York, United States · Full-time

Sponsorship not specified$30k-$50kDetected 47 days ago

RESTJiraSalesforceVoIPCommunication

About the role

As a Skydio products ambassador, you will work in a small team of high-performing individuals who provide UAS system and Cloud operational best practices, deep feature diagnostics to Skydio commercial, state & local government customers.
You'll work both remotely and at customer sites with Skydio hardware and software products performing device firmware troubleshooting, mission usage / configuration optimization, and 1st / 3rd party cloud network optimization and/or issue diagnostics.
Be a technical product knowledge resource to training and content teams, working collaboratively to improve customer self-help..

Develop field support processes that define and accelerate our escalation and debugging workflows.
Reduce the number of technical escalations into engineering groups by developing effective triage and resolution techniques.
Proactively participate with both internal support leaders and cross-function Eng and Product teams in building support processes that improve and enhance customer experience.
Experience in military, law enforcement or civilian operational, technical, or customer-facing success or field support roles.
At Skydio we believe that diversity drives innovation.
We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems.

Obtaining FAA Part 107 certification within the first 60 days of employment is strongly encouraged for all Skydio employees and required for certain positions.

New York - Greater NYC Region Preferred
At least 3 years of civilian, law enforcement or military UAS operations and flight experience.
Experience working with Customer Relationship Systems (CRMs), Salesforce and Jira experience is a plus
Excellent knowledge and experience supporting/troubleshooting IoT or enterprise applications using streaming and packet networks and streaming APIs (e.g WebRTC and REST).
Demonstrated expertise in troubleshooting and optimizing network connected devices streaming content over WiFi mesh and carrier mobile network.
Demonstrated experience in solving complex problems related to military and/or civilian networks, APIs, and 3rd party integrations

Assertive self-starter with great interpersonal and written communication skills.
A strong desire to learn new skills and grow with Skydio and the rapidly evolving UAS remote operations landscape.

At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages.
Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience.
Relocation assistance may also be provided for eligible roles.
The annual base salary range for this position is $100,000 - $125,000*.
Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan.
Compensation for certain positions may vary based on the position's location.

Paid vacation time, sick leave, holiday pay and 401K savings plan.
This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company's policies and eligibility criteria.
Ability and willingness to occasionally work flexible hours and schedules, including after-hours and weekend support on rotation or as-needed basis.
Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all regular, full-time employees have the opportunity to significantly benefit from the company's success.
Regular, full-time employees are eligible to enroll in the Company's group health insurance plans.

Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility.
The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors https://www.skydio.com/solutions/energy-and-utilities to first responders https://www.skydio.com/solutions/public-safety, soldiers in battlefield scenarios https://www.skydio.com/solutions/national-security/tactical-isr, and beyond https://www.skydio.com/solutions.
Provide on-site training to customers in the areas of maintenance and operation techniques relevant to the UAS aircrafts and docks.
Act as the product specialist liaison between Skydio and our customers by proactively responding to advanced technical support questions.
Troubleshoot UAS Command and Control (C2) and Cloud networking issues using your knowledge of the Internet protocols, cellular modems and wireless point-to-point radios in everything from Enterprise to IoT infrastructure to help customers maximize the useful value of their UAS fleet.
We are committed to growing our network of people, programs, and resources to nurture an inclusive culture.

This listing is sourced directly from Skydio's careers page and normalized into a canonical job model.