Caribou Financial

Caribou Financial

Senior Manager, Titling Operations

Denver, Colorado, United States · Senior · Full-time

Sponsorship not specified$105k-$130kDetected 15 days ago
Process ImprovementVendor ManagementPerformance ManagementLeadershipCommunicationProblem SolvingOrganizational Skills

About the role

  • Your focus will be operational execution and people leadership.
  • Foster growth paths for high-performing team members.
  • Conduct regular queue audits and resolve blockers before they breach SLA thresholds.

Responsibilities

  • Manage, coach, and develop a team of titling professionals spanning supervisory, specialist, and support functions.
  • Set clear performance expectations, deliver regular feedback, and manage corrective action in partnership with People Operations.
  • Build and maintain onboarding and development programs that bring new team members to full productivity quickly.
  • Own team performance against lien perfection rate, queue age, and throughput KPIs.
  • Manage agent schedules across internal staff and vendors.
  • Operationalize, enforce, and continuously optimize the team's execution against departmental SLAs and standard operating procedures.
  • Identify bottlenecks and implement solutions that measurably increase efficiency and accuracy.
  • Collaborate with the Director of Titling Strategy and Compliance to absorb complex, state-by-state regulator updates and seamlessly translate them into clear, actionable training and daily workflows the team can execute consistently.
  • Manage the titling team's day-to-day interactions and workflows with external titling vendors to ensure effective service delivery within SLAs.
  • Partner with the Director of Titling Strategy and Compliance to surface vendor performance issues and operational blockers proactively.

Requirements

  • A pre-employment background check is required as a condition of employment.

Nice to have

  • 7+ years of experience in a high-volume, document-intensive, regulated environment.
  • Auto titling, mortgage, auto lending, or insurance operations backgrounds are all relevant.
  • Direct titling experience is a plus, though candidates with strong operational backgrounds and a proven ability to learn complex domains quickly will also be considered.
  • Strong process improvement instincts.
  • Exceptional problem-solving and de-escalation skills, with the ability to resolve complex operational issues and vendor or customer escalations.
  • Proficient in Google Workspace and highly computer literate, with the ability to navigate multiple systems simultaneously and adapt quickly to system or process changes.
  • High school diploma/GED or higher.
  • Bachelor's degree preferred.

Compensation

  • Eligible for annual performance-based Incentive
  • Up to $1,000 per year for eligible professional development expenses

Benefits

  • Create and implement learning and development opportunities for the team.
  • Equity options
  • 401(k) retirement plan
  • Generous paid time off including Flexible Time Off (FTO) for all employees and 100% paid parental leave for all parents
  • Exceptional benefits including highly subsidized medical, dental, and vision plans, and fully company-paid mental health, disability, and basic life insurance
  • Optional benefits to suit your individual circumstances such as HSAs (with Caribou HSA contributions), FSAs, supplemental life and health, legal, and pet insurance

Company info

  • About Caribou
  • At Caribou, we care about giving people financial freedom so they can focus on what's most important to them.
  • Today, less than two percent of Americans refinance their auto loans despite drastic increases in the cost of new and used cars.
  • We see huge potential to help folks reduce their monthly auto expenses, as well as increase the predictability of those expenses over time.
  • We do this by building technology to pair customers with community banks and credit unions, and ushering them through the process quickly.
  • On average, our drivers save $162/month on their car loans while protecting their investment long term.
  • Caribou is led by leaders from the technology, automotive, and finance industries.
  • We're proud to be backed by a great team of investors, including QED Investors, Goldman Sachs, Moderne Ventures, Accomplice, Link Ventures, Motley Fool Ventures and others.
  • Handle escalated file resolutions including outreach to customers, lenders, and jurisdictions as needed.

Equal opportunity

  • Caribou is an Equal Opportunity Employer.
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This listing is sourced directly from Caribou Financial's careers page and normalized into a canonical job model.