Embryriddle

Embryriddle

Executive Director of Digital Strategy and Experience

Remote - United States · Director · Full-time

Sponsorship not specifiedDetected 14 days ago
UX ResearchAccessibilityProject ManagementSEOContent MarketingSalesforceCRMResearchLeadershipCommunicationCollaborationProblem Solving

About the role

  • This position is a teleworking (remote) opportunity.
  • The role oversees key enterprise platforms, including Sitecore CMS, Salesforce CRM, Salesforce Marketing Cloud, Google Marketing Platform, and related digital solutions.
  • The Executive Director provides leadership and professional development for the University's web strategy, institutional multimedia, and CRM teams, fostering a culture of innovation, collaboration, accountability, and service excellence.

Responsibilities

  • Develop and execute the University's enterprise digital strategy aligned with institutional goals and priorities.
  • Lead the planning, governance, and continuous improvement of the University's digital presence, including websites, digital platforms, and user experiences.
  • Lead cross-functional teams responsible for digital strategy, user experience (UX), web development, content strategy, and digital innovation.
  • Partner with academic and administrative departments to identify opportunities for improving digital services and user engagement.
  • Leverage analytics, user research, and performance metrics to drive continuous improvement and data-informed decision-making.
  • Manage digital transformation initiatives from planning through implementation while ensuring alignment with business objectives.
  • Collaborate with Information Technology, Marketing, Communications, Enrollment Management, and other campus partners to support enterprise-wide digital initiatives.
  • Develop policies, standards, and governance processes that support effective digital operations and long-term sustainability.
  • Manage departmental budgets, vendor relationships, project priorities, and resource allocation.
  • Perform other duties as assigned.

Requirements

  • Knowledge, Skills, and Abilities
  • Strong understanding of user experience (UX), digital accessibility, content strategy, and web governance.
  • Experience with digital analytics platforms and performance reporting.
  • Required Education
  • Preferred Education
  • Required Experience
  • Experience developing digital governance frameworks, standards, and best practices.
  • Preferred Experience
  • Experience in higher education or another large, complex organization.

Nice to have

  • Bachelor's degree in Marketing, Communications, Information Technology, Computer Science, Business, Digital Media, or a closely related field.
  • Master's degree in a related discipline.
  • Seven or more years of progressively responsible leadership experience in digital strategy, digital experience, web management, user experience, marketing technology, or related fields.
  • Experience leading enterprise digital transformation initiatives.
  • Experience managing cross-functional teams and large-scale digital projects.
  • Experience utilizing web analytics and performance metrics to inform strategic decisions.
  • Demonstrated experience collaborating with executive leadership and diverse stakeholders.
  • Experience managing enterprise content management systems (CMS).

Compensation

  • Retirement Contributions: ERAU contributes 6% of your base salary to your retirement plan and offers a 4% matching contribution – with no vesting period.

Benefits

  • Stay informed of emerging technologies, digital trends, accessibility standards, and higher education best practices.

Company info

  • For nearly 100 years, Embry-Riddle has been the world's leading aviation and aerospace university, educating more than 30,000 students across residential campuses in Daytona Beach, Florida, and Prescott, Arizona, as well as through a global network of Worldwide locations and online programs. With more than 165,000 alumni around the world, our impact reaches every corner of the aerospace, aviation, defense and technology industries.
  • Today, our faculty, researchers and professiona l staff are advancing innovation across aviation, space, artificial intelligence, cybersecurity, autonomous systems and next-generation engineering. Working alongside industry leaders, government agencies and innovators, they are solving real-world challenges and shaping the technologies that will define tomorrow.
  • Whether you are an educator, researcher, administrator, technologist or industry professional, your work at Embry-Riddle will contribute to something bigger than a job. Join a community driven by discovery, purpose and excellence-and help shape the future of aerospace.
  • Generous Time Off: Enjoy up to 18 days of paid leave in your first year, including 3 days granted upon hire and 15 days accrued throughout the year. You'll also receive 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.
  • For nearly 100 years, Embry-Riddle has been the world's leading aviation and aerospace university, educating more than 30,000 students across residential campuses in Daytona Beach, Florida, and Prescott, Arizona, as well as through a global network of Worldwide locations and online programs.
  • With more than 165,000 alumni around the world, our impact reaches every corner of the aerospace, aviation, defense and technology industries.
  • Today, our faculty, researchers and professiona l staff are advancing innovation across aviation, space, artificial intelligence, cybersecurity, autonomous systems and next-generation engineering.
  • Working alongside industry leaders, government agencies and innovators, they are solving real-world challenges and shaping the technologies that will define tomorrow.
  • Whether you are an educator, researcher, administrator, technologist or industry professional, your work at Embry-Riddle will contribute to something bigger than a job.
  • Join a community driven by discovery, purpose and excellence-and help shape the future of aerospace.
  • Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.
  • Retirement Contributions: ERAU contributes 6% of your base salary to your retirement plan and offers a 4% matching contribution - with no vesting period.
  • Personal Leave: Relax with 15 days of personal leave for non-exempt employees or 18 days for exempt full-time employees in your first year.
  • We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment.
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