Quadient1
Customer Success Manager
Vancouver, , Canada
Sponsorship not specifiedDetected 1 day ago
SalesforceCRMAccount ManagementAccountingQuickBooksRecruitingCustomer SuccessCommunicationCollaborationCritical ThinkingAccounts PayableNetSuite
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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- One of the significant ways we differentiate ourselves from our competitors is by providing an amazing customer experience.
- You are the expert of the solutions Quadient Accounts Payable by Beanworks offers.
- To provide greater transparency to candidates, we share these targets on all job postings.
Responsibilities
- Lead renewal discussions to secure long-term customer commitments.
- Build and maintain value-rich relationships with customers
- Ensure fast time-to-value for new customers and drive product adoption
- Work cross-functionally with support and engineers to resolve customer issues
- Manage expansion of products/services in customer base
- Drive internal continuous improvement project
- Identify upsell and expansion opportunities to drive account growth.
Requirements
- Bachelor's degree ideally in technology, business administration or finance
- Experience with support software (Freshdesk) and CRM (Salesforce)
Benefits
- Monitor customer health and usage metrics to identify risks and opportunities.
Company info
- Empowerment, Passion, Inspiration and Community.
- They inspire us to be EPIC.
- What makes Quadient different is how different we are.
- We're a team of individuals with one goal but many perspectives.
- When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.
- We will consider any reasonable modifications to the interview process.
- If you require any assistance with the application process, please email us at career@quadient.com
- Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.
- Serve as a trusted advisor, providing strategic guidance to help customers achieve their goals.
- You have passion for working with customers
- You apply your strong interpersonal skills and ability to establish rapport to both customers and colleagues while maintaining integrity and honesty
Visa & Work Authorization
- ncluding race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law
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