Forge Biologics

Forge Biologics

Client Relations Manager

Columbus, Ohio · Full-time

Sponsorship not specifiedDetected 54 days ago
Project ManagementHubSpotCRMAccount ManagementHRISCustomer SuccessAccount RetentionGMPCommunicationMentoringPublic SpeakingMicrosoft Teams

About the role

  • The Client Relations Manager is the primary post-contract point of contact for a portfolio of client programs at Forge Biologics.
  • This role is the critical bridge between our clients and our internal delivery teams - ensuring clients receive exceptional, proactive service from contract execution through successful product delivery.
  • Success in this role is measured by client satisfaction, retention, and the expansion of client programs across Forge's service portfolio.

Responsibilities

  • Partner with Project Management, Technical Sales, Manufacturing, MS&T, Quality, and Analytical Development teams to oversee delivery of services and product to clients, proactively managing risk, decisions, and emerging issues.
  • Build and maintain strong, trust-based relationships with key client stakeholders at all levels, including scientific, operational, and executive contacts.
  • Set and manage client expectations around service quality, timelines, and deliverables
  • Document, monitor, and maintain accurate program records and project timelines in CRM and project management tools.
  • Collaborate with the Client Development and Marketing teams to contribute to client success stories, case studies, and reference development.
  • Set and manage client expectations around service quality, timelines, and deliverables; proactively communicate program updates, milestones, obstacles, and corrective actions.
  • Ongoing professional development resources, training, and mentorship programs to help you build your care and grow within Forge.

Requirements

  • Bachelor's degree in Life Sciences, Business Administration, or a related field (or equivalent professional experience).
  • 3+ years of experience in a client relations, customer success, account management, or client-facing project management role.
  • Demonstrated ability to manage multiple client accounts simultaneously with a high degree of organization, follow-through, and responsiveness.
  • Self-starter with strong prioritization skills and the ability to adapt in a fast-paced, dynamic environment.
  • Proficiency in CRM and project management tools (e.g., HubSpot, Smartsheet, Microsoft Teams or similar).
  • Experience contributing to or leading client business reviews, satisfaction surveys, or structured account planning processes.
  • This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.
  • Strong written and verbal communication skills, including the ability to distill complex scientific or operational information for diverse audiences, and comfort presenting program status and strategic recommendations to executive-level stakeholders internally and at client organizations.
  • Proven track record of building trusted client relationships and contributing to account retention and growth.
  • Ability to collaborate and influence cross-functional internal teams without direct authority to drive outcomes on behalf of clients.
  • Willingness to travel up to 25% to attend client meetings and industry events.
  • Ability to work onsite in Columbus, Ohio 2-3 days/week on average.
  • This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned.

Nice to have

  • Preferred Skills:

Skills

  • Experience in pharma, biotech, CDMO/CRO, or another regulated life sciences environment.
  • Duties, responsibilities and activities may change, or new ones may be assigned.
  • Work Environment and Physical Demands
  • Appropriate personal protective equipment (PPE) must be worn when visiting controlled environments.
  • Regularly operate a computer and other office equipment.
  • Regularly communicate with others in person, over the phone, and electronically.
  • Must be able to move and/or carry objects weighing up to 10 lbs.
  • We've Got You Covered:
  • Health from day one
  • Time to recharge
  • A competitive paid time off plan - because rest fuels innovation.
  • Rewarding your impact

Compensation

  • We've built a comprehensive compensation and benefits package designed to help you thrive, grow, and feel valued every step of the way:

Benefits

  • Health, dental and vision insurance start your first day - with 90% of premiums covered for you and your family.
  • 12 weeks of fully paid parental leave so you can focus on family when it matters most.
  • Annual bonus opportunities for all full-time team members.
  • Mental health counseling and financial planning services through our Employee Assistance Program.
  • Employer-paid short and long-term disability coverage to protect your peace of mind.
  • Onsite fitness facility at The Hearth.

Company info

  • to enable access to life-changing gene therapies and help bring them from ideas into reality.
  • We partner with scientists, physicians, biotech and pharma innovators, and patient communities - all united by one goal: improving lives.
  • If you're driven by purpose and excited to make a tangible impact, this is where your journey begins.
  • Our team works out of The Hearth, a state-of-the-art, 200,000-square-foot cGMP facility in Columbus, Ohio.
  • Here, you won't just watch innovation happen - you'll be part of it.
  • Whether you're scaling AAV manufacturing, collaborating on cutting-edge therapies, or supporting complex technical projects, you'll play a key role in bringing hope to patients with genetic diseases.
  • What sets Forge apart is our culture of H.O.P.E. We are hardworking, showing up each day with determination and grit.
  • We are open, creating a space where ideas flow freely, and every voice is valued.
  • We are purpose-driven, with every task directly tied to changing lives.
  • And we are engaged, energized by the challenges we face and the milestones we achieve together.
  • At Forge, your growth matters.
  • We're committed to helping you expand your skills, take on new challenges, and develop your career through mentorship, hands-on learning, and opportunities for advancement.
  • Our people are our greatest investment, and we're proud to see team members grow with us.
  • If you're ready to use your talent to help deliver hope to patients around the world, join us - and be part of something bigger than yourself.
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This listing is sourced directly from Forge Biologics's careers page and normalized into a canonical job model.