Ivo Inc.

Implementation Specialist

NY, New York

Sponsorship not specified$140k-$170kDetected 94 days ago

CanvaSalesforceCustomer SuccessCommunicationOrganizational SkillsSharePoint

About the role

You will be responsible for onboarding large, complex customers into Ivo's intelligence tool.
This is not a sales or solutions consulting role.

Build trust with senior customer stakeholders by demonstrating strong judgment, structure, and follow-through
Scoping & Implementation Design
Workspace structure and document scope
Workflow design and prioritization
Integration considerations with existing tools (e.g., Salesforce, Sharepoint and Google Drive)
Create project plans around timelines, dependencies, and outcomes
Design and support customer-specific Intelligence workflows, intake mechanisms, and fact extraction use cases
Partner with internal teams (legal engineering, product, support) to deliver solutions that meet customer requirements
Office extras: Generous office space in Downtown San Francisco, with snacks, coffee and regular team building events and activities.

4-8+ years in implementation, professional services, onboarding, or customer delivery roles for complex B2B SaaS products
Final offer amounts are determined by multiple factors, including experience and expertise, and may vary from the amounts listed above.

The USD OTE range for this role is $140,000 - $170,000 (excluding equity).
Final offer amounts are determined by multiple factors, including experience and expertise, and may vary from the amounts listed above.
Relocation and Visa Support: We also offer relocation assistance for successful applicants moving to SF, as well as support for visa and green card applications where applicable.

Comprehensive medical, dental and vision plans to suit the needs of you and your family.
Unlimited PTO: So you can take the time you need to recharge, stay healthy, and bring your best self to work.

Enterprise customers judge Ivo not just by product quality, but by how confidently and competently we onboard them. The Implementation Specialist is the person who turns a signed contract into a real, working system customers trust.
This role sits at the center of customer experience, operational rigor, and long-term retention - and will be foundational as Ivo continues to scale upmarket.
We are building a generational company. We are obsessed with delivering tasteful, amazing products. We are focused. We treat each other well. And we work hard and have high expectations of ourselves and each other.
We can't overstate how much pain ALL organizations have around understanding what's in their contracts. There literally have been no viable solutions. Our engineers have solved this.
We celebrate and reward high agency. This role will be instrumental both in winning our best and biggest deals, but also in creating awareness of Ivo and our solutions.
Lead post-sale onboarding for large, complex enterprise customers, from kickoff through initial steady-state usage

Relocation and Visa Support: We also offer relocation assistance for successful applicants moving to SF, as well as support for visa and green card applications where applicable.

This listing is sourced directly from Ivo Inc.'s careers page and normalized into a canonical job model.