Hermès
Coordinator - Client Relations Center
Manhattan, NY, United States
Sponsorship not specifiedDetected 14 days ago
Customer SupportCommunication
About the role
- As the Client Relations Center Coordinator, you will play a key role in shaping the eCommerce department's strategy, serving as the primary point of contact for both Hermes.com and flagship boutique clients via phone, email and live chat.
- You will uphold exceptional customer service standards, ensuring an elevated client experience in every interaction.
Responsibilities
- As the voice of the Maison, we provide expert assistance for client inquiries via phone, email, and live chat, working closely with US boutiques to deliver thoughtful, knowledgeable, and high-touch service.
Skills
- Answer phone, email and live chat inquiries while demonstrating impeccable communication skills, both verb...
Company info
- The Client Relations Center (CRC), an essential part of the eCommerce team, plays a vital role in supporting all aspects of the Hermes.com business while ensuring a seamless omnichannel experience.
This listing is sourced directly from Hermès's careers page and normalized into a canonical job model.