StockX
Customer Service Specialist
Detroit, MI; Tempe, AZ
Sponsorship not specifiedDetected 29 days ago
Customer SupportCommunication
About the role
- About StockX StockX is proud to be a Detroit-based technology leader focused on the large and growing online market for sneakers, apparel, accessories, electronics, collectibles, trading cards, and more.
- This approach affords access and market visibility powered by real-time data that empowers buyers and sellers to determine and transact based on market value.
Responsibilities
- Drive customer engagement and repeat use by proactively educating users on StockX features, policies, and programs.
- Balance customer advocacy with business priorities to deliver fair, consistent, and brand-aligned resolutions.
- Proven ability to drive customer retention, satisfaction, and repeat engagement.
Requirements
- Your ability to combine exceptional service with a sales and retention mindset will be key.
- High school diploma or equivalent required.
- 2-3 years of experience in Customer Service, Sales Support, or E-commerce.
Compensation
- is dependent on geography and may vary.
- StockX is proud to be a Detroit-based technology leader focused on the large and growing online market for sneakers, apparel, accessories, electronics, collectibles, trading cards, and more.
- StockX's powerful platform connects buyers and sellers of high-demand consumer goods from around the world using dynamic pricing mechanics.
- This approach affords access and market visibility powered by real-time data that empowers buyers and sellers to determine and transact based on market value.
- Launched in 2016, StockX employs 1,000 people across offices and verification centers around the world.
- Learn more at www.stockx.com.
Benefits
- Flexible to work varying shifts to meet business demands.
- Pursuant to the various pay transparency laws/acts, the base pay is $20/hr plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses.
- We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Company info
- Detect and act on potential fraudulent activity to protect both customers and the StockX marketplace.
- Support top-tier users through programs like Early Seller Payout and Bulk Shipping, ensuring premium service for high-value customers.
Equal opportunity
- We are an equal opportunity employer and value diversity at our company.
This listing is sourced directly from StockX's careers page and normalized into a canonical job model.