Ginastechjobs
Account Manager, Onsite in Charlotte, NC
Charlotte, NC, United States
Sponsorship not specifiedDetected 13 days ago
Project ManagementAgileJiraAccount ManagementExcelLogisticsCommunicationMicrosoft OfficeSharePoint
About the role
- Account Manager, Onsite in Charlotte, NC The Account Manager is responsible for coordinating client-facing activities and internal delivery efforts to ensure the successful execution of client projects and ongoing account operations.
- This position is 100% Onsite in Charlotte, NC.
- Our IT recruiting agencies and staffing companies can help.
Responsibilities
- Maintain active communication with clients regarding open items, including development, planning, escalations, device fulfillment, and hardware installations.
- Manage and coordinate the on-boarding of new clients, including kickoff meetings, requirement validation, timeline alignment, and internal handoffs.
- Create and maintain project plans for client initiatives and on-boarding efforts.
- Coordinate and manage hardware order requests, including device fulfillment, inventory coordination, shipping, and tracking.
- Create and distribute clear and accurate release notes for client-facing deployments.
- Maintain awareness of industry trends, client use cases, and evolving needs related to supported products.
- Develop and maintain strong working knowledge of the products used by clients.
- Use insights from analytics and client behavior to proactively support planning, product improvements, and client discussions.
Requirements
- Minimum of 5 years of experience in Project Management, Account Management, or an equivalent professional background.
- Experience supporting client onboarding, hardware logistics, and deployment coordination.
- Proven experience planning, tracking, and delivering complex initiatives in a fast-paced, deadline-driven environment.
- Strong understanding of business and client needs with the ability to coordinate across technical and non-technical teams.
- Proven experience working in agile and scrum-based delivery environments.
- Strong analytical skills with the ability to review data, identify trends, risks, and opportunities, and communicate findings clearly.
- Exceptional written and verbal communication skills, including the ability to communicate status, risks, and technical concepts to non-technical audiences.
Nice to have
- Proficient in Microsoft Office (Excel, Word, Outlook, Project) and Jira
- SharePoint experience preferred.
Benefits
- Proactively monitor account health, identify risks or dependencies, and communicate potential impacts to scope, timeline, or delivery.
- Partner with Product, Development, Sales, Support, and Learning & Development teams to ensure a smooth onboarding and post-go-live transition.
- Review support tickets and coordinate with Support and Learning & Development supervisors when additional alignment or escalation is required.
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