Guidehouse Inc.
Business Process Improvement Analyst
US - VA, McLean
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About the role
- All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com.
- Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.
- Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event.
Responsibilities
- Facilitate stakeholder interviews, workshops, and working sessions to document business needs, operational challenges, and process improvement opportunities
- Analyze and document current-state business processes, workflows, roles, and pain points
- Define and design future-state processes that improve efficiency, effectiveness, user experience, and program outcomes
- Develop process maps, workflow diagrams, swimlane diagrams, and other process documentation artifacts
- Create and maintain Standard Operating Procedures (SOPs), job aids, tools, templates, and supporting documentation
- Identify, document, and map data sources, business rules, process inputs, outputs, and dependencies supporting automation efforts
- Support change management, communications, and adoption activities associated with process improvements and automation deployments
- Support CBP's ACE Modernization Program through program management, stakeholder engagement, requirements development, and communications support.
- Gather, analyze, and document business, functional, and non-functional requirements for automation solutions
- Support requirements elicitation, prioritization, validation, and traceability throughout the solution lifecycle
Requirements
- Travel Required:
- Clearance Required:
- Bachelor's Degree
- THREE (3) years of experience supporting business process improvement, business analysis, management consulting, or related disciplines
Nice to have
- Familiarity with the Automated Commercial Environment (ACE), trade operations, or trade modernization programs.
- Experience facilitating stakeholder meetings, workshops, and requirements gathering sessions
- Strong analytical, problem-solving, and critical-thinking skills
- Excellent written and verbal communication skills
- Ability to effectively engage with technical and non-technical stakeholders
- Experience documenting current-state and future-state business processes
- Knowledge of business process improvement, process optimization, and business process reengineering methodologies
- Ability to identify process gaps, inefficiencies, risks, and improvement opportunities
Compensation
- Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits
- Medical, Rx, Dental & Vision Insurance
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave and Adoption Assistance
- 401(k) Retirement Plan
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
- Benefits include:
- Mobility Stipend
Equal opportunity
- Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
- All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
This listing is sourced directly from Guidehouse Inc.'s careers page and normalized into a canonical job model.