Exiger
Customer Success Manager — Federal Civilian
McLean, Virginia, United States
Sponsorship not specifiedDetected 7 days ago
SalesforceCRMAccount ManagementSupply ChainProcurementOnboardingCustomer SuccessLeadershipCommunicationPublic SpeakingOrganizational Skills
About the role
- Exiger transforms supply chains into a strategic advantage, advancing our mission to make the world a safer and more transparent place to succeed. Our AI platform, 1Exiger, delivers instant visibility into complex supplier ecosystems, leveraging proprietary data and advanced AI to surface risk, automate compliance, and unlock efficiencies and cost savings
- to strengthen long-term resilience. Trusted by 550+ global customers, including Fortune 500 companies and U.S. government agencies, Exiger is a recognized, award-winning leader in supply chain AI and a FedRAMP® authorized provider to the federal government.
Responsibilities
- Manage a portfolio of Federal Civilian customer accounts, serving as the primary post-sale relationship owner.
- Develop trusted relationships with government stakeholders, program leadership, and executive sponsors.
- Lead customer onboarding, adoption planning, and ongoing engagement to ensure successful platform utilization.
- Drive customer retention and support successful renewals through consistent engagement and value realization.
- Partner with Product, Support, Delivery, Analytics, and Sales teams to resolve customer issues and improve the overall customer experience.
- Maintain accurate customer activity, account plans, renewal forecasts, and engagement history within CRM and Customer Success platforms.
- Support expansion opportunities by identifying additional customer needs and partnering with Sales on account growth strategies.
- Demonstrated ability to build trusted relationships with government stakeholders and executive leadership.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Partner directly with Federal Civilian agencies supporting critical national missions.
Requirements
- 3-5 years of experience in Customer Success, Account Management, Technical Account Management, Consulting, Program Management, or other customer-facing roles.
- Bachelor's degree
Benefits
- Monitor customer health, product adoption, and engagement metrics to proactively identify risks and develop mitigation plans.
Company info
- Exiger transforms supply chains into a strategic advantage, advancing our mission to make the world a safer and more transparent place to succeed. Our AI platform, 1Exiger, delivers instant visibility into complex supplier ecosystems, leveraging proprietary data and advanced AI to surface risk, automate compliance, and unlock efficiencies and cost savings to strengthen long-term resilience. Trusted by 550+ global customers, including Fortune 500 companies and U.S. government agencies, Exiger is a recognized, award-winning leader in supply chain AI and a FedRAMP® authorized provider to the federal government.
- Customer Success Manager - Federal Civilian
- Location
- McLean, VA
- Exiger transforms supply chains into a strategic advantage, advancing our mission to make the world a safer and more transparent place to succeed.
- Our AI platform, 1Exiger, delivers instant visibility into complex supplier ecosystems, leveraging proprietary data and advanced AI to surface risk, automate compliance, and unlock efficiencies and cost savings to strengthen long-term resilience.
- Trusted by 550+ global customers, including Fortune 500 companies and U.S. government agencies, Exiger is a recognized, award-winning leader in supply chain AI and a FedRAMP® authorized provider to the federal government.
- McLean, VA; Richmond, VA
- Work Environment
- Role Summary
- Exiger partners with Federal Civilian agencies operating in increasingly complex environments where supply chain visibility, compliance, and operational resilience are mission critical.
- As our Government business continues to grow, we are expanding our Customer Success organization to deepen partnerships with agencies across the Federal Civilian landscape.
- We are hiring a Customer Success Manager - Federal Civilian to serve as the primary post-sale relationship owner for a portfolio of Federal Civilian customers.
- Reporting to the Director of Government Customer Success, this role is responsible for driving customer adoption, value realization, retention, and long-term success across Exiger's platform.
This listing is sourced directly from Exiger's careers page and normalized into a canonical job model.