Uber Freight
Sr. Manager - Account Management, Intermodal
Brea, CA 92821, United States · Senior · Full-time
Sponsorship not specified$101k-$123kDetected 6 days ago
Stakeholder ManagementAccount ManagementProcess ImprovementCustomer SupportLeadershipPublic SpeakingOrganizational SkillsTransportation Management
About the role
- They are a visible leader with broad influence and relationships across the organization.
- They should be viewed as thought leaders, sought out by their peers for advice outside of their immediate scope.
- They should be comfortable presenting to senior executives, crafting strategy, driving deep accountability, and facilitating solution selling at some of UF's largest accounts.
Responsibilities
- Build and inspire a culture of high quality customer service across the Uber Freight organization.
- Build a data-driven culture of continuous improvement, form creative strategic relationships across the organization, and use contextual awareness to make trade-offs and manage through conflict appropriately.
- Understand trade-offs between CSAT and other key metrics and incorporate this awareness into strategy, stakeholder management, and process design.
- Manager, Intermodal Operations sets the strategy across the multiple teams that own intermodal account operations, supporting both the brokerage and transportation management lines of business.
- Working closely with their director and senior leadership, they create alignment across functional teams and fully understand the levers that drive key performance metrics.
- They are expected to create operational efficiency within their team, drive adoption toward process improvement, and demonstrate strong management and team development capabilities.
- This person will manage a team consisting of operations coordinators, account managers, associate managers, and operations managers in the US and MX.
- At this level, they are expected to continually develop new operational execution strategies and improve the core efficiency of Uber Freight.
- That helps customers spot issues early, avoid costly surprises, and deliver on time.
- Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight.
Requirements
- Bachelors degree and/or 4+ years of working experience
- 5+ years of experience in the Freight industry, particularly in Intermodal
- 2+ years of managerial experience
Nice to have
- Strong organizational skills
- A bias for using data to make informed decisions
- Deep experience working with cross-departmental stakeholders to accomplish business goals
- Trusted advisor across their peer group
- About Uber Freight
- Uber Freight helps companies move goods more reliably and efficiently.
- We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions.
- Learn more at www.uberfreight.com.
Compensation
- The target base salary for this position is between $101,000-123,000
Company info
- Identify problems before they surface and solve key pain points for Uber Freight customers and the Uber Freight internal org.
- See and unlock new business opportunities with measured impact to company objectives
Equal opportunity
- Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer.
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This listing is sourced directly from Uber Freight's careers page and normalized into a canonical job model.