Fieldpulse
Implementation Specialist
Dallas, TX · Full-time
Sponsorship not specifiedDetected 8 days ago
Project ManagementOnboardingLeadershipCommunicationProblem SolvingCritical ThinkingAdaptability
About the role
- From the first call to the final payment, we help trades businesses streamline every step of their work.
- Where You'll Work: Full-time, in-office at our headquarters in Dallas, TX.
Responsibilities
- Be a strategic partner: Understand each customer's unique workflows, identify gaps, and propose tailored solutions-even when they're set in their ways.
- Problem-solve in real-time: When product limitations arise, you'll need to think creatively to develop workarounds that ensure a seamless experience.
- When product limitations arise, you'll need to think creatively to develop workarounds that ensure a seamless experience.
- You understand customer frustrations and can build trust while keeping implementation on track.
- Support for you and your family when it matters most.
Requirements
- 1+ years of experience in customer onboarding, implementation, or a similar customer-facing SaaS role.
- Comfort with technology: You can quickly learn new software and teach others how to use it effectively.
Skills
- Lunches Provided Monday-Friday: Delicious meals on us to fuel your day.
- Health & Wellness
- FieldPulse is a high-growth field service management software built specifically for the trades.
Benefits
- Paid Parental Leave: Support for you and your family when it matters most.
- Medical insurance, plus dental & vision benefits to keep you covered.
- Lead training and education: Conduct onboarding calls, product training, and best practice sessions to get customers up and running.
Company info
- Our customers are experts in their trade but often hesitant about new technology.
- You'll need to be patient, adaptable, and persuasive to help them see the value of FieldPulse.
- Conduct onboarding calls, product training, and best practice sessions to get customers up and running.
- Advocate for customer needs and provide feedback to improve the FieldPulse experience.
- You're clear, direct, and can guide customers confidently-even when they push back.
- Work on exciting projects that truly move the needle.
- Own the onboarding experience: Work hands-on with new customers to implement FieldPulse, ensuring a smooth and successful transition.
- Overcome resistance to change: Our customers are experts in their trade but often hesitant about new technology.
- Keep implementation on track: Drive project timelines, track progress, and communicate effectively with both customers and internal teams.
- Stay cool under pressure: When customers get frustrated or threaten to cancel, you'll need the confidence and resilience to de-escalate, refocus, and drive toward success.
- Work cross-functionally: Collaborate with Sales, Product, and Engineering to ensure customers have the best possible onboarding experience.
- Be a champion for our customers: Advocate for customer needs and provide feedback to improve the FieldPulse experience.
- Drive project timelines, track progress, and communicate effectively with both customers and internal teams.
- When customers get frustrated or threaten to cancel, you'll need the confidence and resilience to de-escalate, refocus, and drive toward success.
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This listing is sourced directly from Fieldpulse's careers page and normalized into a canonical job model.