IBC Bank

IBC Bank

Mortgage Servicing Specialist

Austin, TX · Full-time

Sponsorship not specifiedDetected 20 days ago
CRMOutbound SalesCustomer SupportLeadershipCommunicationAdaptability

About the role

  • The Mortgage Servicing Specialist should possess a "We Do More" attitude, strong work ethic, and customer service orientation.
  • The statements on this job description are intended to describe the general nature of level of work being performed by incumbents.
  • Conducts weekly and monthly Critical Audit report

Responsibilities

  • The IBC Mortgage Servicing Specialist provides exceptional customer service, performs intermediate tasks related to loan maintenance, lending support, addressing borrower inquiries.
  • Provides support in all introductory Loan Servicing activities

Requirements

  • Demonstrates a proficiency in system and loan maintenance, handling escalated service requests for the department with minimal support from management
  • Makes outbound calls based on required calling activities.

Skills

  • Demonstrated ability to multitask and work well under pressure
  • Demonstrates ability to be adaptable, applying learning to solve more complex situations
  • Strong computer navigation, keyboarding, data entry, and software use skills
  • Ability to embrace change with a positive approach.
  • High School diploma or GED equivalent required
  • 2 yrs. College OR Minimum 2 years' experience in loan servicing or equivalent mortgage / customer service experience required
  • Spanish Language Preferred

Compensation

  • Completes MERS registration, deactivation, TOB, TOS, and annual audit

Company info

  • IBC Bank successes are the result of an aggressive and innovative attitude.
  • The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities.
  • IBC bank hires talented, creative and dedicated individuals to help our business succeed.
  • We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence.
  • We are currently seeking to fill positions across all business segments.
  • IBC's focus is to be customer centric and strive to provide excellent customer experience.
  • Monitors daily reports, resolves complex member issues, and ensures seamless service to our customers
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This listing is sourced directly from IBC Bank's careers page and normalized into a canonical job model.