OuterSignal
Senior Customer Success Manager
United States · Senior
Sponsorship not specifiedDetected 50 days ago
Meta AdsAccount ManagementCustomer Success
About the role
- We are seeking a Senior CSM to sit at the intersection of strategic consulting, technical implementation, and customer success operations.
- Success means OuterSignal has a customer experience that scales.
- Customers feel supported and get value quickly.
Responsibilities
- Own end-to-end onboarding - Lead new brand implementations from kickoff through full activation, ensuring seamless integration and training
- Write onboarding and success playbooks - Build and constantly refine the library of use cases and playbooks that brands can employ to win with OuterSignal
- Develop custom playbooks - Work with each brand to map OuterSignal's insights to their specific use cases
- Train and enable brand teams - Conduct working sessions with founders, marketing, and retention teams so they actually implement winning strategies using OuterSignal data
- Resolve customer issues - Serve as first point of contact for questions, troubleshooting, and support escalations
- Drive value realization - Ensure brands see measurable ROI by helping them connect OuterSignal insights to real business outcomes
Requirements
- 3-6 years in agency account management, customer success, or implementation roles
- Familiarity with tools like Meta Ads Manager, Klaviyo, Gorgias, SMS platforms, or similar martech
- Proven track record of managing multiple client accounts simultaneously
Nice to have
- Experience in eCommerce, DTC brands, or marketing technology strongly preferred
Benefits
- Growth: Rapid company growth creates exceptional learning and advancement opportunities
- Monitor brand health and adoption - Proactively track usage patterns and intervene when brands are underutilizing or struggling
Company info
- About OuterSignal
- We are building the customer intelligence layer for commerce.
- Brands know when an order comes in, but they only see ~5% of the real story.
- We show them the other 95%: not just who bought, but who that person is - the execs, influencers, journalists, retail buyers, investors, and everyday customers who become a brand's best evangelists.
- Our platform enriches every order in real time with professional + personal signals, unlocks personas, and powers everything from surprise-and-delight outreach to smarter email flows, analytics, and BD leads.
- We're a small, high-performing team building the category-defining platform for e-commerce customer intelligence, backed by a world-class investor base.
- The Opportunity
- Join at the ground floor where your work directly influences company trajectory
- Rapid company growth creates exceptional learning and advancement opportunities
- Revolutionizing the way brands understand and market to their customers
- How to Apply
- Submit your resume along with responses to the application questions.
- We review applications on a rolling basis and will reach out to qualified candidates to discuss potential opportunities.
Equal opportunity
- equal opportunity employer.
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This listing is sourced directly from OuterSignal's careers page and normalized into a canonical job model.