Benchling

Implementation Manager

San Francisco, CA

Sponsorship not specifiedDetected 20 days ago

Agentic AIProject ManagementBioinformaticsMolecular BiologyResearchCommunication

About the role

Benchling is building a world-class Professional Services team to drive implementations for our rapidly expanding customer base. Implementation Managers work with our customers, from small Biotech startups to the largest BioPharmas in the world to develop a deep understanding of their R&D Processes, and roll out solutions that transform how their research teams work together.
To be successful in this role, you will leverage your scientific background, project management skills, and product expertise to drive successful implementations of the Benchling platform. You will work hand in hand with the research scientists at our customers, and teams throughout Benchling to implement our solutions, and ensure our customers are successful. Implementation Managers lead all aspects of customer rollouts from requirements analysis and solution design, to configurations, testing, training, and onboarding users onto the system.
Implementation Managers work with our customers, from small Biotech startups to the largest BioPharmas in the world to develop a deep understanding of their R&D Processes, and roll out solutions that transform how their research teams work together.

Own implementation success from project kickoff to go-live, leveraging strong project management skills, scientific expertise, and deep product knowledge.
Build and execute detailed project plans, own project activities, work with other team members to execute on project deliverables to ensure on time, on budget, high quality deployments.
Lead requirements and design workshops, perform data modeling & application configuration, develop test plans and guide UAT execution, train and onboard users.
Understand and document customer pain points, advocate for them internally to influence product changes.
Develop and optimize enterprise training programs including written and video collateral.
Benchling is building a world-class Professional Services team to drive implementations for our rapidly expanding customer base.
Implementation Managers lead all aspects of customer rollouts from requirements analysis and solution design, to configurations, testing, training, and onboarding users onto the system.

At least 2 years of experience in a lab or research setting.
You must be able to empathize with scientists and quickly understand complicated scientific concepts.
You must be able to quickly and effectively connect with a range of stakeholders, including scientists, IT project leads, and executives.
Self-starter with the ability to be successful in a startup environment.
Ability to travel up to 25% based on customer and project needs.
Requirements
Degree in Molecular Biology, Biochemistry, Biotechnology, Immunology, Bioinformatics, Biological Engineering or a related field. Advanced degrees preferred.
At least 2 years of experience in a lab or research setting. You must be able to empathize with scientists and quickly understand complicated scientific concepts.
Strong communication skills. You must be able to quickly and effectively connect with a range of stakeholders, including scientists, IT project leads, and executives.
Curious, creative, and tenacious. You should be excited to collaborate with customers and other Benchling teammates as a thought partner.
Bonus if you have:
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid

Experience using Benchling, especially if you've been a Benchling administrator.
Software Implementation experience, preferably with a SaaS software company.
Degree in Molecular Biology, Biochemistry, Biotechnology, Immunology, Bioinformatics, Biological Engineering or a related field.
Advanced degrees preferred.

When a breakthrough is delayed, the world waits.
Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps.
AI has the potential to change this, compressing decades of R&D work into years.
But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D.

Manage initial rollouts for new Benchling customers as well as expansion projects with new teams or for new processes at existing customers.
Understand customers' scientific workflows and determine how Benchling can best be leveraged to meet their key business needs.
Act as a trusted advisor for customers, guiding them through the implementation ensuring they leverage and apply Benchling Best Practices.

This listing is sourced directly from Benchling's careers page and normalized into a canonical job model.