Printpack
Technical Support Analyst
Grand Prairie Converting, TX
Sponsorship not specifiedDetected 30 days ago
Customer SupportCommunicationMicrosoft OfficeSharePoint
About the role
- Printpack is proudly an equal-opportunity employer.
- Embracing diversity enhances our work culture and is vital to our success.
- If you need a reasonable accommodation to assist you with your application for employment or job search, please get in touch with us by sending an email to CorpRecruiting@Printpack.com.
Responsibilities
- Printpack's IT Technical Support group services Printpack operations in the US.
- The Technical Support Analyst will perform all IT Support-related service work, including but not limited to imaging, software installations, problem diagnosis and repair, necessary for end-users and server-related computing devices, printers, and RF scanners.
Nice to have
- Must have hands-on experience with desktops/laptops/tablets/smart devices
- Windows 10, software installs, imaging and restorations, virtual server environments, patch management, and network strategies.
- Excellent verbal and written communication skills.
- Self-starter with high motivation and ability to work with geographically dispersed management.
- Comp TIA A+, MCSA preferred, but not mandatory.
Skills
- Solve Tier 1 and 2 incidents and/or escalate to appropriate functional groups.
- Troubleshoot and work with vendors on IT hardware technical issues.
- Ensure IT-related inventories are kept up to date and peripherals are readily available.
- Administer user accounts through Active Directory.
- Support Enterprise-wide application(s) and database(s).
- Take ownership of issues and follow through to completion.
- Support strategic corporate initiatives and projects.
- Ensure adherence to IT policies, standardization of processes and procedures.
- Keep apprised of trends in technology to improve customer experience and productivity.
- Provide on-call support and escalation, as necessary.
Company info
- The group delivers frontline IT technical support to onsite and remote associates, contractors, customers, vendors, and visitors and executes the IT strategy for many business-wide initiatives.
Equal opportunity
- equal opportunity to compete for jobs.
- Please include in your email a brief description of the accommodation you are requesting and the position for which you are interested in applying.
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This listing is sourced directly from Printpack's careers page and normalized into a canonical job model.