Marshall

Marshall

Patient Service Representative 2- MMF Cardiology

Cameron Park, CA

Sponsorship not specified$23k-$27kDetected 8 days ago
ComplianceExcelCustomer SupportHIPAAEpicCommunicationProblem SolvingOrganizational SkillsMicrosoft Office

About the role

  • Acting as the first point of contact for patients, families, external physicians, and the public, this position requires excellent customer service, communication, and problem-solving abilities.
  • Additionally, the role involves facilitating smooth check-in and checkout procedures, collecting payments, updating patient demographics, and collaborating with clinical teams to resolve issues and improve care quality.

Responsibilities

  • The Patient Service Representative 2 plays a critical role in delivering exceptional administrative support under the supervision of the Practice Director/Supervisor.
  • The representative may also take on assigned tasks, help orient new staff and assist in other departments to support operational efficiency and enhance the patient's experience.

Requirements

  • High School diploma or equivalent required.
  • The representative manages patient interactions through registration, scheduling, billing inquiries, and MyChart assistance, while ensuring required authorizations are secured before appointments.

Nice to have

  • Previous experience with busy phone lines also strongly preferred.

Skills

  • Must possess excellent interpersonal skills and be comfortable with people in all stages of health and healing.

Compensation

  • Minimum Pay Range:

Benefits

  • A minimum of 1 year of previous healthcare experience required. (Vision, Dental and Veterinary included)
  • A minimum of 1 year of customer service experience is required, preferably within a healthcare environment.
  • Experience working with patients and providers, using Epic (electronic health record) preferred
  • Education/Licensure/Certification:
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This listing is sourced directly from Marshall's careers page and normalized into a canonical job model.