Rippling

Executive Escalations Manager

San Francisco, CA

Sponsorship not specifiedDetected 22 days ago

ExcelCustomer SuccessLeadershipCommunication

About the role

In this highly visible role, you will be responsible for tackling complex, challenging, and often ambiguous problems and driving real improvements to the business on behalf of the Executive team at Rippling.
You are right for this role if you get energized by ownership and rapid growth.
You are a talented customer-facing operator, confident in project managing cross-functionally with multiple stakeholders, and passionate about solving the whole problem.

Own end-to-end management of executive escalations: Serve as the subject-matter expert and drive resolution of complex, cross-functional problems.
Orchestrate internal stakeholders to collaborate efficiently, demonstrating control and leadership in high-stakes situations.
Work cross-functionally with key Rippling stakeholders: Build and maintain strong working relationships across the company - from executives to product, engineering, and support.
Analyze trends and root causes: Conduct thorough root cause analysis on each escalation to identify trends and drive effective process improvement.

Partner directly with customers: Engage with customers to navigate complex challenges, resolve critical issues, and strengthen their trust in Rippling's products and services.
Engage with customers to navigate complex challenges, resolve critical issues, and strengthen their trust in Rippling's products and services.

To request a reasonable accommodation, please email accommodations@rippling.com Rippling highly values having employees working in-office to foster a collaborative work environment and company culture.

This listing is sourced directly from Rippling's careers page and normalized into a canonical job model.