lakefieldveterinarygroup
Hospital Administrator - PawDoc Urgent Care
PawDoc Urgent Care - Port Orchard, Washington
Sponsorship not specifiedDetected 2 days ago
Inventory ManagementPerformance ManagementCustomer SupportLeadershipCommunicationAccounts PayableOSHA
About the role
- Emily Brechner at ebrechner@lakefieldvet.com
Responsibilities
- Build trust and provide reassurance for pet parents, especially during emotional or stressful visits.
- Support seamless communication between in-person care and digital services.
- Monitor client flow to minimize wait times and maintain a calm, organized front-of-house environment.
- Maintain a clean, welcoming, and professional client-facing space.
- Manage staff scheduling, including support team schedules and assistance with doctor scheduling.
- Manage facilities and equipment maintenance.
- Build strong relationships with local veterinarians and represent the practice at community events.
- Our client-centric approach is designed around convenience and connection.
- Our reception-less, open lobby ensures every client and pet is personally welcomed, while our team takes time to sit down with clients, review care plans, build trust, and take care of pets.
Requirements
- Familiarity with practice management systems, payment processing, and digital communication tools.
Nice to have
- High school diploma or equivalent required
- bachelor's degree in Management, Communication, Business Administration, or a related field preferred.
- Experience in client service or veterinary care strongly preferred.
Benefits
- Communicate with referring veterinary partners and ensure medical records are shared promptly to support continuity of care.
Company info
- At PawDoc Urgent Care, we are reimagining veterinary care to be more accessible, transparent, and stress-free for every pet family.
- We're not just providing veterinary services, we're creating a personalized partnership in care that puts the human-animal bond at the center of everything we do.
- We're looking to add a Hospital Manager to oversee the day-to-day operations at PawDoc Urgent Care while ensuring every pet owner feels welcomed, informed, and supported.
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