Hri Hospitality

Hri Hospitality

Front Desk Supervisor

The Industrialist Pittsburgh, an Autograph Collection Hotel

Sponsorship not specifiedDetected 28 days ago
ExcelLeadershipCommunicationProblem SolvingMicrosoft Office

About the role

  • INDUSTRIALIST HOTEL 124 rooms | 1,277 sq. ft. event space Amenities include: signature restaurant (The Rebel Room), social lounge, fitness center, in-room dining, valet parking, conference & lounge areas.
  • With prime access to shops, local restaurants, the Business District, riverfront trails, and convenient public transit, the property provides an engaging environment for hospitality professionals passionate about dynamic, urban hospitality.
  • The Guest Services Supervisor assists with overseeing front desk operations, ensuring a smooth check-in and check-out process, and maintaining exceptional guest service standards.

Responsibilities

  • Blending historic character with modern lifestyle design, The Industrialist in downtown Pittsburgh offers an authentic guest experience.
  • This role provides support and guidance to front desk staff, promotes teamwork, and ensures a positive guest experience throughout their stay.
  • Support training and development of front desk staff.
  • Maintain a clean, welcoming, and organized front desk and lobby area.

Requirements

  • High school diploma or equivalent required.

Nice to have

  • 1-2 years of hotel front desk or supervisory experience preferred.
  • Knowledge of hotel systems (OnQ, Opera, or similar) a plus.

Skills

  • Strong leadership and communication skills.
  • Excellent guest service and problem-solving abilities.
  • Ability to multitask and remain professional under pressure.
  • Proficient in Microsoft Office (Outlook, Word, Excel).
  • Knowledge of cash handling and front desk procedures.
  • Flexibility to work various shifts, including weekends and holidays.

Benefits

  • signature restaurant (The Rebel Room), social lounge, fitness center, in-room dining, valet parking, conference & lounge areas.
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