Forcepoint

Forcepoint

Manager, Customer Success Management NAM West

Flex - Austin

Sponsorship not specified$130k-$150kDetected 30 days ago
CybersecuritySalesAccount ManagementNegotiationPerformance ManagementIntellectual PropertyCustomer SuccessZero TrustLeadershipCommunicationProblem SolvingMentoring

About the role

  • Forcepoint simplifies security for global businesses and governments.
  • This role involves leadership, mentoring, and performance management of the Customer Success Management (CSM) Team.
  • Additionally, the Manager will act as a key contributor within the Sales Management Team, focusing on customer retention and revenue growth.

Responsibilities

  • The Manager, Customer Success Management is responsible for designing, developing, implementing, and improving the customer experience as well as overseeing the renewals process.

Requirements

  • Efficiently engage with sales resources, SE, Channel, Solutions Sales Specialists, and Executives as required.

Nice to have

  • Bachelor's degree or equivalent experience.
  • 3-5 years management experience managing teams in Technical Account Management, Customer Success or Renewals.
  • Minimum 3 years working in a technology company, cybersecurity experience preferred.
  • Proven track record in mentoring, motivating and appraising staff who are motivated to achieve results.
  • Successful track record in delivering to defined revenue/margin targets.

Skills

  • Strong written and oral communication skills.
  • Self-starter and proactive leader willing to display initiative with common sense.
  • Results-driven and committed to 'outcomes rather than output'.
  • Strong work ethic and commitment to quality and customer service.
  • Excellent negotiation and problem-solving skills.
  • Forcepoint is committed to fair and equitable compensation practices.
  • Actual salaries are determined by various factors including, but not limited to, location, experience, and performance.
  • The range listed is just one component of Forcepoint's total compensation package for employees.
  • Other rewards may include bonuses, paid time off policy, and many region-specific benefits
  • Don't meet every single qualification?
  • Studies show people are hesitant to apply if they don't meet all requirements listed in a job posting.
  • Who is Forcepoint?

Compensation

  • Forcepoint is committed to fair and equitable compensation practices.

Company info

  • Working with the senior leadership of the CSM Organization, the Manager will ensure their team achieves the goals of customer satisfaction, drive team development, achieving desired outcomes of customers, and maintain a high level of service across all customer interactions.

Visa & Work Authorization

  • and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally
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This listing is sourced directly from Forcepoint's careers page and normalized into a canonical job model.