Gap .
TECHNICAL SUPPORT MANAGER, STORES IT 2ND LEVEL
Rocklin, CA, United States
Sponsorship not specifiedDetected 4568 days ago
JavaC++BashHTMLSQLLinuxAuditingProcess ImprovementCustomer SupportTCP/IPDNSResearchLeadershipCommunicationProblem SolvingOrganizational SkillsMicrosoft OfficeLean Manufacturing
About the role
- Company Description The Stores Second Level Team has a solid understanding of the end to end Store Systems architecture and data flows.
- They are consultants to many groups throughout IT and serve as the 2nd Level escalation team to Stores IT Operations.
- The Stores Second Level Manager's role is to oversee the Stores Second Level Team and ensure technical issues are addressed and resolved.
Requirements
- Bachelor Degree in a technical field or equivalent work experience.
- At least 5 years of experience in a technical helpdesk environment.
- Minimum of 2 years of experience in managing/leading others.
- 3 years of experience in supporting large scale enterprise applications.
- Ability to influence technical discussions and decisions.
- Extensive experience in helpdesk management systems and reporting.
- Experience of Oracle and SQL Databases.
- Experience in Linux systems and script development.
Skills
- Servlets, JSPs, EJBs, JDBC.
- App Servers: IBM Web Sphere 5.1/6.0, Computer Associates Espresso 4.2.2/4.4.1
- Web Servers: Apache, IBM Http and Jakarta Tomcat
- Software Packages: MS Office
- Network Protocols: TCP/IP, UDP, DNS
- I'm interested I'm interested
- Putty, TOAD, MQJ Explorer, Remote Desktop and WinSCP.
- C, C++, Java, HTML, XML.
- Company Tools: Putty, TOAD, MQJ Explorer, Remote Desktop and WinSCP.
- Programming languages: C, C++, Java, HTML, XML.
- Web Technologies: Servlets, JSPs, EJBs, JDBC.
This listing is sourced directly from Gap .'s careers page and normalized into a canonical job model.