Crypto Pro

Application Support Engineer (US)

Chicago, Illinois

Sponsorship not specified$70k-$110kDetected 27 days ago

BashSQLAWSLinuxGrafanaKafkaProcess ImprovementRecruitingNetwork MonitoringCommunicationCollaboration

About the role

You will play a critical role in ensuring the availability, stability, and performance of our production and demo trading environments.
Try new opportunities while working with a talented, ambitious and supportive team.
Transformational and proactive working environment.

Incident & Problem Management - Triage, troubleshoot, and drive resolution of production incidents. Follow defined escalation procedures and contribute to root cause analysis and post-incident reviews.
Performance Tuning - Monitor application and system performance, identify bottlenecks, and implement tuning recommendations to maintain optimal exchange operations.
Change & Release Support - Assist with version upgrades, deployments, and release validation in coordination with Development and QA teams.
Shift Handover & Documentation - Maintain and update runbooks, SOPs, and operational documentation. Ensure seamless shift handovers with clear status communication.
Collaboration - Work closely with Development, QA, Infrastructure, and partner teams to resolve cross-functional issues and support business-critical initiatives.
Partner Support - Monitoring of our multiple partner channels covering FCMs, TSPs, and Market Makers and responding to any queries raised in Slack or Teams effectively and efficiently.

5+ years of experience managing or supporting mission-critical production software applications.
Strong working knowledge of Linux server operating systems.
Proficiency in scripting and automation - Bash and/or Python.
Hands-on experience with SQL and relational databases.

Background in financial services, fintech, or regulated exchange environments.
Knowledge or experience of options and futures trading markets.
Knowledge or experience of prediction markets and sports
Experience with FIX protocol and trading system applications.
Familiarity with monitoring and observability tools - Grafana, Zabbix, Splunk, Logic Monitor.
Experience with messaging and middleware systems - Kafka, AMQ, Tomcat.
Working knowledge of high availability systems and clusters.
Hands-on experience with AWS (EC2, CloudWatch, S3, etc.).

Benefits Competitive salary Attractive annual leave entitlement including: birthday, work anniversary 401(k) plan with employer match Eligible for company-sponsored group health, dental, vision, and life/disability insurance Work Flexibilit

Attractive annual leave entitlement including:
birthday, work anniversary 401(k) plan with employer match Eligible for company-sponsored group health, dental, vision, and life/disability insurance Work Flexibility Adoption.
Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.

We are looking for a skilled Application Support Engineer to join our team supporting Nadex, a regulated derivatives trading exchange for TradeFi and Prediction Markets.
This is a hands-on role suited for someone who thrives in a fast-paced, mission-critical environment and takes ownership of operational excellence.
About Crypto.com: Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform.
Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way.

Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.

This listing is sourced directly from Crypto Pro's careers page and normalized into a canonical job model.