Spring Health

IT Support Engineer II

New York, New York, United States · Mid · Full-time

Sponsorship not specified$54k-$68kDetected 1 day ago

PythonBashPowerShelliOSAndroidSpringComplianceProject ManagementProcess ImprovementProcurementOnboardingHIPAAResearchLeadershipCollaborationMentoring

About the role

As an AI-native company, we believe technology should expand the reach, quality, and humanity of care.
This is a full-time position based onsite 5 days per week at our NYC Office.
Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations.

Manage the full employee lifecycle from an IT perspective, including onboarding and offboarding, access provisioning, and account deprovisioning across core systems
Support asset management in collaboration with the team, including tracking, deployment, and quarterly inventory audits to maintain accurate hardware records
Build and maintain automations using low-code/no-code tools (e.g., Zapier, n8n, Okta Workflows) to streamline recurring IT processes and reduce manual ticket volume
Help manage hardware lifecycle
Provide white-glove and highly responsive IT support to executive leadership, anticipating needs and minimizing disruption
Serve as an escalation point for Tier I & II support, providing advanced troubleshooting for complex hardware, software, and network issues
Develop and maintain SOPs and knowledge base articles to document IT support workflows and best practices
Proactively identify recurring issues and inefficiencies, and propose scalable process or automation improvements to reduce support burden
Executive support satisfaction, measured through direct feedback and responsiveness to leadership requests
Experience building automations using low-code/no-code tools such as Zapier, n8n, or Okta Workflows

4-7+ years of experience in IT support, IT operations, or end-user support engineering
Strong, hands-on expertise with A/V systems and conference room technology
Strong working knowledge of MDM platforms (JAMF or comparable)
Hands-on experience with IAM/identity platforms such as Okta, including employee onboarding/offboarding and access reviews
Strong working knowledge of MacOS, Windows OS, iOS, and Android OS
Experience managing hardware asset lifecycles, including procurement and vendor coordination
Proven experience supporting executive/C-suite stakeholders with tact and responsiveness
Strong working knowledge of Google Workspace, Slack, Zoom, and Atlassian products
Maintain proficiency with MDM solutions (JAMF or comparable) to troubleshoot technical issues and improve day-to-day quality of life for employees

Jamf 100 & Jamf 200 certifications
Familiarity with ITIL frameworks or formal ticketing/service management practices
Basic knowledge of scripting languages (e.g., Python, Bash, PowerShell)
Prior experience in a fast-growth or high-ambiguity environment
Experience in a highly regulated HIPAA environment
Access to Noom, a weight management program-based in psychology, that's tailored to your unique needs and goals.
Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
Not sure if you meet every requirement?

Health, Dental, Vision benefits start on your first day at Spring.
You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
Employer sponsored 401(k) match of up to 2% for retirement planning
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
We offer competitive paid time off policies including vacation, sick leave and company holidays.
At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
Up to $1,000 Professional Development Reimbursement a year.
Our mission: e liminating every barrier to mental health.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health.
We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.

e liminating every barrier to mental health.
Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care.
With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.
Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.
Reporting to the Associate Director, IT Support Engineering, this IT Support Engineer II will be a core member of our NYC-based IT team, owning A/V systems support, employee lifecycle management, and IT automation initiatives, while providing white-glove support to executive leadership.
Occasional travel may be required for team on-sites or satellite office support.

This listing is sourced directly from Spring Health's careers page and normalized into a canonical job model.