fintelconnect

fintelconnect

Account Manager

Vancouver, British Columbia

Sponsorship not specifiedDetected 13 days ago
Data VisualizationCRMPerformance MarketingAffiliate MarketingInfluencer MarketingAccount ManagementProcess ImprovementOnboardingCommunicationCollaboration

About the role

  • As an experienced member of the Client Services team, you are responsible and accountable for delivering results across all aspects of affiliate and client management.
  • In this role, you ensure client success by implementing effective strategies and continually pushing for increased results.
  • You are the first escalation point for clients, trusted for your expert advice and strategic direction.

Responsibilities

  • Deliver results for managed clients, within client expectations and against internal projections.
  • Develop and execute program strategies to drive revenue for both managed clients and network clients, ensuring alignment with client goals and KPIs with a high level of independence
  • Maintain a deep understanding of Fintel Connect's business needs, technology capabilities, industry trends and client objectives to continuously deliver results.
  • Organize, document, and manage the onboarding process for new clients, ensuring a smooth and efficient experience within the agreed SLA.
  • Build and maintain strong client relationships, acting as the main point of contact for all account-related matters.
  • Perform monthly ROI analysis on affiliate programs, ensuring optimal performance and providing actionable insights to clients.
  • Regularly review data within the Fintel Connect platform, responding proactively to optimize results and address any issues.
  • Provide strategic support to high-volume, high-value, and/or high-touch clients by demonstrating expert knowledge of tracking systems, testing and monitoring client systems as needed.
  • Actively resolve client escalations, manage churn risk, and address challenging situations, including proactive intervention in potential client resignations.
  • Manage and support technical optimizations, disruptions, and cross-departmental initiatives to ensure client satisfaction.

Requirements

  • Minimum of 3-5 years' experience in affiliate marketing, digital marketing, or client success, with a strong track record of managing high-performing client accounts
  • Strong understanding of the affiliate marketing channel, including network operations, partner management, and compliance standards
  • Proven ability to serve as a strategic advisor and escalation point for clients, providing high-level guidance and performance solutions
  • Proficiency with relevant marketing and analytics tools, including CRM systems, affiliate tracking platforms, and data visualization tools
  • Experience contributing to cross-functional initiatives, process improvements, and departmental training and development
  • Bachelor's degree in Marketing, Business, Communications, or a related field (required); additional certifications in Digital Marketing, Performance Marketing, or Affiliate Management (preferred)
  • Demonstrated expertise in developing and executing data-driven strategies that deliver measurable growth through affiliate partnerships
  • Skilled in managing performance reporting, tracking KPIs, and translating analytics into actionable insights
  • At Fintel Connect, we are committed to fostering a diverse and inclusive workplace as an equal opportunity employer.
  • We embrace individuals of all backgrounds, ensuring that everyone has the opportunity to thrive and succeed.
  • We believe that humans are an important and vital part of the recruitment process.

Nice to have

  • Bachelor's degree in Marketing, Business, Communications, or a related field (required)
  • additional certifications in Digital Marketing, Performance Marketing, or Affiliate Management (preferred)
  • Experience working with clients in the financial services industry or other highly regulated sectors (preferred)

Compensation

  • A competitive base salary

Benefits

  • A rapidly growing organization with real career progression and continuous learning
  • Comprehensive health and wellness benefits
  • Team events and social perks

Company info

  • Fintel Connect is a fast growing fintech startup on a mission to helping financial services clients like Scotiabank, Wealthsimple, RBC and many others grow through meaningful partnerships. We're the leading affiliate and influencer marketing platform, network, agency and AI compliance engine exclusively built for fintech and banking - and looking for driven, creative and high-achieving marketers to join our team.
  • The Why:
  • A competitive base salary
  • Fintel Connect is a fast growing fintech startup on a mission to helping financial services clients like Scotiabank, Wealthsimple, RBC and many others grow through meaningful partnerships.
  • We're the leading affiliate and influencer marketing platform, network, agency and AI compliance engine exclusively built for fintech and banking - and looking for driven, creative and high-achieving marketers to join our team.
  • 5 Paid personal days
  • A balanced hybrid schedule with one remote day each week
  • Summer Fridays, every second Friday, start the weekend early
  • Your primary focus is creating tailored strategies that deliver aggressive performance through strong affiliate relationships, a deep understanding of the affiliate channel, and innovative campaign execution.
  • You will oversee comprehensive affiliate marketing management responsibilities for financial clients, including the development of tailored strategies, advanced performance reporting, management of affiliate relationships, project tracking, and the facilitation of targeted campaigns designed to meet client objectives and enhance revenue growth.
  • You are proactive and solution-oriented, and actively identify opportunities, digging beneath the surface to uncover core challenges, and drive strategic outcomes, beyond simply taking orders.
  • With a comprehensive understanding of Fintel Connect's technology, procedures, and partners, you serve as a strategic resource to your clients and to your pod, providing expert support and direction to ensure client goals are met.
  • You actively participate and contribute to projects, training and process improvement to drive the overall success of the Client Success department.
  • Fintel Connect
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This listing is sourced directly from fintelconnect's careers page and normalized into a canonical job model.