Littelfuse

Principal Engineer, Customer Quality

Virtual - United States of America · Principal

Sponsorship not specified$123k-$191kDetected 28 days ago

Product ManagementCommunicationProblem Solving

About the role

Littelfuse (NASDAQ: LFUS) is a diversified industrial technology manufacturing company shaping solutions for the safe and efficient transfer of electrical energy.
Our global reach is matched by a culture that empowers innovation and long-term growth.
Summary of the role This role serves as the customer's key contact and interface for all quality related aspects and is responsible for handling customer quality complaints.

Serve as the voice of the customer to internal team, drive solution for the customer and provide updates to the customer in a timely manner.
Lead customer-facing quality discussion including issue resolution and quality reviews.
Establish and deploy global customer quality standards. Collect customer specific requirements and support the review, disposition, and execution of such requirements within the product, manufacturing, and operations environment.
Facilitate Product change management (PCN) to meet customer requirements and support timely implementation.
Support business reviews, new business opportunities while contributing to product lifecycle management decisions.
Lead the development and execution of Quality Improvement Plans (QIPs) to drive continuous improvement in customer quality scores including product quality, service and responsiveness, and customer specific requirements.
Support customer product inquiries for both existing products and new product opportunities.
At Littelfuse, we support employee growth and development.
Guided by our culture principles, our teams work together to deliver value for customers and make a positive impact in the communities where we operate.

Knowledge of executing safe launch procedures and product/process transfer activities.
Excellent verbal and written communication skills, with ability to interface effectively with all levels of the organization.
Ability to multi-task, prioritize and work in a high-pressure environment.
audit experience in automotive or medical standards is a plus.
Strong analytical and problem-solving skills with high attention to detail.
Experience in a global manufacturing environment preferred, with understanding of operations / planning / logistics.
Advanced knowledge in MS Office.
Team oriented and responsive.
Up to 50% travel.

Act as focal point for all quality-related customer communications including quality complaints.
Establish and deploy global customer quality standards.
Work with factories to organize and facilitate customer audits to demonstrate Quality Management System compliance and effectiveness to standards including ISO, IATF, VDA.
Prepare and present quality performance summaries at internal management reviews.
Other duties as assigned.
10+ years in Quality, Manufacturing or Engineering.
Knowledge of semiconductor manufacturing principles and processes, with failure analysis or reliability experience a plus.
Knowledge of complex electrical or mechanical assemblies.

$123,100 - $190,780 The salary offered will vary depending on your location, job-related skills, knowledge, and experience.
We offer competitive compensation and benefits, performance-based incentives, flexible work arrangements, and development opportunities.

Understanding of quality management systems such ISO9000, IATF16949 / VDA, ISO13485; audit experience in automotive or medical standards is a plus.

We are an equal opportunity employer committed to fostering an inclusive workplace where everyone has the opportunity to grow and contribute.

This listing is sourced directly from Littelfuse's careers page and normalized into a canonical job model.