Mass Markets

Remote Insurance Customer Service Representative (Unlicensed)

UNAVAILABLE, KY, US · Contract

No sponsorshipDetected 380 days ago

SalesAccount ManagementNegotiationOutbound SalesExcelRecruitingCustomer SupportResearchCommunicationProblem SolvingMicrosoft OfficeClaims Management

About the role

In addition to being the best in the business when it comes to customer satisfaction, you will need to be a confident, fully engaged team player who is dedicated to bringing a positive and enthusiastic outlook to work each day.
We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply.

This position relies on building relationships and turning the knowledge, you gain in training into customer wins.
MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.

This is an excellent opportunity for you to start your career, and with our industry-leading training, you are sure to succeed.

Ideal candidates for this position are highly motivated, energetic, and dedicated.
Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening.
Job offers are contingent on drug screening results.
COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

Handle inbound and outbound contacts in a courteous, timely, and professional manner Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services Listen to customers, understand their needs, and resolve customer issues Research systems to find missing information
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries.
We are hiring customer services agents who are positive and genuinely enjoy helping others.
In this role, you will provide full life-cycle customer service and assist customers in understanding their coverages and select the right products and services and help find best solutions to meet their personal financial needs.
We offer many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management.

Qualifications Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Basic knowledge of Microsoft

This listing is sourced directly from Mass Markets's careers page and normalized into a canonical job model.