Evolution of Medicine
Service Support Specialist (Quality Assurance)
Grand Rapids, MI, United States
Sponsorship not specifiedDetected 16 days ago
JiraLeadershipCommunicationProblem Solving
About the role
- Evolution the world leading B2B provider for online casinos. is hiring!
- At Evolution, our talent is live, the players are virtual.
- Every day, thousands play with real money, from their mobile devices, on one of our 50+ games.
Responsibilities
- Identifying problems/repeat Incidents and escalating them to appropriate 2nd line, 3rd Line support function via Jira /SST where appropriate.
- Escalation of Major Incidents to the appropriate 2nd line support group
- Coordination of all support activity throughout the duration of Major Incidents
- Improving and developing subordinates work levels through re-training and development workshops
- Our excellence is driven by over 16,000 EVOlutioneers across 30 markets worldwide, working in product innovation, software development, IT solutions, game hosting and business support.
- Evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth.
Requirements
- Strong written and oral knowledge of English;
- Ability to work in a team;
- Ability to make decisions;
Benefits
- Medical, Dental & Vision Insurance Plans
- Execution of job duties requires secondary (higher, special etc.) education;
Company info
- Evolution is a Swedish company founded in 2006 and listed on Nasdaq Nordic (EVO).
Equal opportunity
- All your information will be kept confidential according to EEO guidelines.
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This listing is sourced directly from Evolution of Medicine's careers page and normalized into a canonical job model.