Zoetis
Manager - Global Training & Operational Support
Durham · Full-time
Sponsorship not specifiedDetected 5 days ago
CSSJiraSAPLogisticsControlsLeadershipCommunicationCollaborationProblem SolvingMicrosoft Office
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odds of building a lasting career here
40Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 24 green-card filings in this occupation, 100% were for a worker who already held the job.
Green-card intent detected
Zoetis, Inc. obtained a prevailing wage determination for Statisticians in Parsippany, NEW JERSEY on 2026-06-10. No matching green-card filing appears in our data yet. The determination expires in 1 day (2026-09-07), and a green-card filing must follow before then or the employer starts over.+2 more active determinations on file
Green-card follow-through: 88%
Of 16 labor certifications old enough to have been used, 2 expired without the employer filing the next step. Median time from filing to decision: 516 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.
Files H-1B transfers
2 transfer filings in the last year, covering 2 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
Community outcomes
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About the role
- Colleague will be a subject matter expert in electromechanical processes as it pertains to Global BioDevices.
- This individual will be solely responsible for liaising with US and International FSPs.
Responsibilities
- The role's primary responsibilities will be to assist the Director of Global Training & Cluster Support in developing and implementing a comprehensive electromechanical training curriculum establishment for Field Service Personnel (FSPs) development and advancement for BioDevice and VMD equipment.
- Primary support, globally, for electromechanical training resource(s) and "Level III" BioDevice support.
- Use data collection platforms (i.e. Qstream, PV360 2.0, etc.) to drive continued improvement of programs and colleagues to continue/strengthen industry leading service for world class customer experience.
- Primary lead on creation of high-impact/value electromechanical scenarios to identify competencies as well as areas of needed improvement
- Primary lead on addressing objections from the field and creating associated documentation, as needed, to ensure consistency when troubleshooting
- Primary lead on interpretation of data/feedback and drives training updates to reflect deficiencies as well as facilitating comprehensive program debrief with global FSPs/CSSs and Senior Leadership
- Works collaboratively with Instructional Designer and Technical Writer to create forms, work instructions, eLearnings, and other quality documents to ensure global consistency.
- Work with Director of Global Training & Cluster Support to engage in CSP/FSS skills analysis to identify high-performers
- Provide or manage virtual and/or in-person training on BioDevice components and sub-components in both group and individual settings.
- Responsible for, or manages the development of, all global Technical Bulletins, Field Service Alerts, ECOs/BCOs for new or obsolescent parts and assemblies, as well as other device related documentation.
Requirements
- Associate's degree or higher (EET / Mechatronics) or 8 years' experience and expertise in an environment focused on industrial electromechanical control systems and applications.
Nice to have
- Impeccable project/process and document management skills (experience with Vault and Jira preferred) as well as experience in the Agile approach to Project Management.
Skills
- Adept at working in highly fluid, complex, and ever-changing environments (both in the US and Internationally)
- Exceptional verbal, written, presentation, interpersonal and communication skills
- Ability to exercise good judgment and make thoughtful/fair decisions based on relevant information
- Proficient computer skills (MS Office and ability to learn Zoetis systems).
- Comprehensive understanding of Camtasia, Jira, Adobe and Articulate eLearning software a requirement.
- Ability to interact with and influence Senior Management, peers and other functions
- Strong analytical thinking, problem solving, business acumen, and attention to detail
- Electrical Certification(s) preferred
- Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
- This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.
- Disabled individuals are given an equal opportunity to use our online application system.
- Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an accommodation.
Benefits
- Develop and/or oversee onboarding, continued education, and career development curricula for colleague advancement
- The ideal candidate will have an education and or experience in electronic engineering and be able to accurately and confidently train FSPs on how to install, maintain, and troubleshoot them accordingly.
Company info
- We offer reasonable accommodations as an alternative if requested by an individual with a disability.
- Objective is to strengthen the global training offerings to assist the growth of the FSPs through identification of training needs/gaps and establishment of training curriculum to continue to provide the market leading service to the inovo customers for exemplary customer experiences.
Visa & Work Authorization
- Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers.
This listing is sourced directly from Zoetis's careers page and normalized into a canonical job model.