HOOPP
Director, Enterprise Crisis and Operational Risk Management
Toronto, Ontario, Canada · Director
Sponsorship not specifiedDetected 35 days ago
Stakeholder ManagementLeadershipCommunicationCollaboration
About the role
- Enterprise Crisis and Continuity Management
- This role ensures that crisis response, business continuity, and recovery strategies are operationally effective, tested, and aligned with corporate priorities.
- This involves working with the Senior Director in designing the program, defining strategy, setting guidelines, and the implementation and maintenance of the Operational Risk framework.
Responsibilities
- Lead the day-to-day management and execution of HOOPP's Enterprise Crisis Management and Business Continuity programs, in alignment with direction from the Senior Director.
- Maintain and evolve crisis and continuity frameworks, standards, methodologies, and tools to address response, recovery, restoration, and resilience needs across the organization.
- Coordinate and support enterprise response, recovery, and restoration activities during actual crisis or disruption events.
- Support executive decision-making during crises through clear analysis, options, and recommendations.
- Facilitate business impact analyses (BIAs), dependency mapping, and risk assessments in collaboration with business and IT partners.
- Plan and deliver regular crisis simulations, tabletop exercises, and business continuity tests, including cross-functional and third-party participation.
- Drive continuous improvement through lessons learned, industry benchmarking, and program maturity assessments.
Requirements
- Bachelor's degree in business, management, risk or other relevant major.
- Minimum 10 years of work experience, with 7+ years of progressive experience in business continuity, crisis management, emergency management, operational resilience, operational risk or related disciplines.
- Working knowledge of industry frameworks and standards (e.g., BCI Good Practice Guidelines, DRII Professional Practices).
- Experience coordinating cross-functional teams during incidents or major disruptions.
- Ability to translate strategic direction into practical plans, processes, and outcomes.
- Proven stakeholder management and collaboration skills across diverse functions.
- Clear, confident communicator with the ability to operate effectively under pressure.
- Business continuity, crisis management, or resilience-related certifications (e.g., BCI, DRII) are an asset.
- Hands-on experience developing, implementing, and maintaining business continuity and crisis response programs.
- Strong program execution, planning, and organizational skills.
- Sound judgement and decision-making capabilities in time-sensitive and high-impact situations.
- Excellent written and oral communication skills.
- Detail and execution-oriented with continuous improvement mind-set.
- The actual base salary offered to the successful candidate may vary based on multiple factors including, but not limited to, individual's expertise and level of experience applicable to the role they are being offered.
Compensation
- Operational Risk Event reporting
- Key Risk Indicators
- Industry Event surveillance and reporting
- Vendor Risk Management
- Provide on-demand advisory on risks and controls identification, assessment and remediation activities to key stakeholders, such as Investment Management and IT.
- Support business partners in their implementation of ORM program components within their respective divisions.
Benefits
- our commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selves
- learning and development initiatives, including workshops, Speaker Series events and access to LinkedIn Learning, that support employees' career growth
- membership in HOOPP's world class defined benefit pension plan, which can serve as an important part of your retirement security
- optional post-retirement health and dental benefits subsidized at 50%
- yoga classes, meditation workshops, nutritional consultations, and wellness seminars
- the opportunity to make a difference and help take care of those who care for us, by providing a financially secure retirement for Ontario healthcare workers
This listing is sourced directly from HOOPP's careers page and normalized into a canonical job model.