Fresha
Customer Success Manager (San Diego)
San Diego
Sponsorship not specified$40k-$50kDetected 28 days ago
AccessibilityProject ManagementCRMAccount ManagementBusiness DevelopmentExcelCustomer SuccessCommunicationCollaborationOrganizational Skills
About the role
- As Fresha continues to grow globally, we are looking for a Customer Success Manager (CSM) to join our team.
- Work Environment: To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office five days per week.
- Project Management & Onboarding (60% Focus)
Responsibilities
- Confidently map out business requirements, communicate project plans, and manage timelines, pre-scopes, and technical configurations to get partners live efficiently.
- Efficiently build, launch, and train 40 to 50 accounts per month, driving an average onboarding lead time of 7 business days.
- Demonstrate high attention to detail to ensure quality partner profiles are built on the Fresha Ecosystem (including Booking Software, Marketplace, and Fresha Pay).
- Build meaningful, long-term relationships through regular contact and quarterly business reviews (QBRs) post-onboarding.
- Help partners maximize the full value of Fresha, naturally driving SaaS adoption, monetization, and feature activation.
- Maintain a highly organized, consistent contact strategy across your portfolio to keep partners active, engaged, and highly satisfied.
- You will own the entire partner lifecycle-from the initial hand-off from sales, through a fast-paced implementation phase, and into long-term strategic growth.
- Own the Onboarding Lifecycle: Confidently map out business requirements, communicate project plans, and manage timelines, pre-scopes, and technical configurations to get partners live efficiently.
- Manage a High-Volume Funnel: Efficiently build, launch, and train 40 to 50 accounts per month, driving an average onboarding lead time of 7 business days.
- Build Premium Ecosystem Profiles: Demonstrate high attention to detail to ensure quality partner profiles are built on the Fresha Ecosystem (including Booking Software, Marketplace, and Fresha Pay).
Requirements
- 2+ years of experience in Customer Success, Implementation, Onboarding, or Account Management within a fast-paced SaaS or SMB start-up/scale-up environment.
- As we expand our footprint, professional proficiency in French is considered a strong asset for this position.
- Experience with selling multiple products at a time.
- Experience with a CRM, we use Hubspot.
Skills
- Professional proficiency in French (written and spoken) is highly preferred but not a hard requirement.
- Strong Organization: Comfortable handling a high-volume onboarding funnel while maintaining high-touch relationships with existing accounts.
- Industry Knowledge: Experience working in or with the Beauty & Wellness sector is a huge plus.
- Multi-selling - Experience with selling multiple products at a time.
- Interview Process
- 1st Stage (30 mins) - Video-call with our Head of Account Management.
- 2nd Stage (30 mins) - Video-call with one of our Commercial Leaders.
- Final Stage (45 mins) - Video-call with our Heads of Account Management and General Manager.
- Retirement: Pension Plan with up to 5.95% employer match and RRSP 3% matching employer contributions
- Health Insurance: Fully covered by Fresha.
- Additional
- Skills & Attributes
Compensation
- $40k-$50k
Benefits
- Wellness products/services Perkbox.
- We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals.
- Work-life balance: 25 days of flexible leave that we encourage you to take.
- Experience working in or with the Beauty & Wellness sector is a huge plus.
Company info
- Inclusive workforce At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.
- Role Overview As Fresha continues to grow globally, we are looking for a Customer Success Manager (CSM) to join our team.
- While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe
This listing is sourced directly from Fresha's careers page and normalized into a canonical job model.