Sila Services
Customer Service Representative
Buffalo, NY
Sponsorship not specifiedDetected 30 days ago
Outbound SalesCustomer SupportCommunicationProblem Solving
About the role
- Company: T-Mark Plumbing, Heating, Cooling & Electric
- Be the Friendly Voice Our Customers Count On!
Responsibilities
- Manage multiple tasks while maintaining accuracy and attention to detail
- Support the team in delivering a five-star customer experience
- Help maintain appointment schedules and maximize booking opportunities
- We're looking for someone who understands the home services industry, can confidently support customers and technicians, and thrives in a fast-paced environment.
Requirements
- 1+ years of customer service experience
- Experience working for a residential HVAC, plumbing, electrical, or home services company is required
- Strong understanding of how residential service businesses operate
- Experience scheduling service calls and supporting technicians
- Ability to handle high-volume customer interactions
- Ability to multitask and stay organized in a fast-paced environment
- Previous CSR, dispatcher, or call center experience in the home services industry
- Experience with memberships and maintenance agreements
- Experience with outbound calling and rehash campaigns
- Experience booking appointments and converting inbound opportunities
Nice to have
- Service Titan experience strongly preferred
Compensation
- $21-$23 per hour
- Be the Friendly Voice Our Customers Count On!
- At T-Mark, we know great customer experiences start with great people.
- We're looking for a Customer Service Representative who enjoys helping others, thrives in a fast-paced environment, and knows how to turn every customer interaction into a positive experience.
- If you're someone who loves talking to people, solving problems, staying organized, and being part of a winning team, we'd love to meet you.
Benefits
- Medical, dental, and vision insurance
- Paid time off and paid holidays
Company info
- T-Mark Plumbing, Heating, Cooling & Electric
- Pay: $21-$23 per hour
- Be the Friendly Voice Our Customers Count On!
- At T-Mark, we know great customer experiences start with great people.
- We're looking for a Customer Service Representative who enjoys helping others, thrives in a fast-paced environment, and knows how to turn every customer interaction into a positive experience.
- If you're someone who loves talking to people, solving problems, staying organized, and being part of a winning team, we'd love to meet you.
- Answer incoming customer calls and assist with scheduling service appointments
- Provide outstanding customer service on every interaction
- Help customers with questions, concerns, and appointment requests
- Accurately enter customer information and service details into company software
- Communicate effectively with dispatchers, technicians, and customers
- Resolve customer concerns professionally and efficiently
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