Broccoli AI
AI Transformation Lead
San Francisco
Sponsorship not specifiedDetected 1 day ago
5G/LTELeadership
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odds of building a lasting career here
25Risky
Cap-exempt (no lottery)0
Sponsors this role35
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- This is the work that turns a signed contract into a customer who runs their front office on our platform.
- You'll do this across a portfolio of customers at once, and you'll help shape the playbook and delivery model that let us do it well at scale.
- The best person for this has done implementation or deployment before at a company where getting customers live and adopting was the product.
Responsibilities
- Manage a portfolio. Run multiple customer rollouts at once, keeping each on track to go-live and to value.
- Be the customer's trusted partner. Build the relationship, run the day-to-day, and turn frontline results into reporting their leadership trusts.
- Partner with engineering. Work hand in hand with our forward-deployed engineers - they handle the deep technical build, you own the customer, the configuration, and the outcome.
- Influence the playbook and delivery model. Turn what works in the field into repeatable practices that shape how we deliver the platform as we scale.
- Feed the field back to Product. Turn what you learn on the ground into signal that shapes the roadmap and how we deliver.
- Own the rollout.
Requirements
- 4-8+ years in implementation, onboarding, deployment, or platform migration at a high-growth software or ops-heavy company (e.g., ServiceTitan, Toast, Rippling, or similar).
- Measurable impact you can point to: adoption, retention, time-to-value, revenue, or operational improvement you drove through execution.
- Comfort in the data yourself - you can pull the numbers, show the impact, and tell the story.
- you can earn a shop owner's trust as easily as an executive's.
Company info
- Take customers from signed to fully live on the platform - scoping, configuration, launch, and adoption across the front office, technicians, and locations. - Learn the business first.
- Drive adoption and value. Make sure customers are using the platform deeply and getting real results - and quantify it in hard numbers (ROI, revenue, conversion, labor savings).
- Also a fit: technology-transformation or systems-implementation consulting (e.g., Deloitte, Accenture) where you ran the rollout rather than advised, or an engineering/technical background you've turned toward customers and business outcomes.
- Take customers from signed to fully live on the platform - scoping, configuration, launch, and adoption across the front office, technicians, and locations.
- A track record of getting customers live and adopting - ideally across a portfolio, and ideally with SMB or multi-location operators.
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This listing is sourced directly from Broccoli AI's careers page and normalized into a canonical job model.